SMSP Helpdesk Technician Level 2 (Partial WFH) Requirements:
- Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices
- Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues
- Knowledge of Hyper-V and VMware
- Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
- Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Understanding of DNS services
- Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
- Experience with Azure Entra ID (InTune is a plus)
MSP Helpdesk Technician Level 2 (Partial WFH) Benefits:
- Health, Dental, Vision, and Life Insurance
- Hybrid WFH (2 days at home, 3 days in office)
- Quarterly Bonus
- Short Term and Long Term Disability
- 401(k) with company match
- PTO + Paid Holidays
- Ongoing Paid Training
- Certification Reimbursement
- Mentorship by Sr Engineers
