We are seeing a MSP Service Coordinator / Level 1 Help Desk to join our team due to rapid growth.

The MSP Service Coordinator / Level 1 Help Desk is responsible for coordinating services in our MSP and acting as the single point of contact to the client for all types of service requests. The MSP Service Coordinator / Level 1 Help Desk will coordinate the delivery of multi- tier service requests, dispatch field engineers, and interact with our tier 1 service desk manager as needed.

MSP Service Coordinator / Level 1 Help Desk Responsibilities: 

  • Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload
  • Monitor open service tickets to make sure the team is meeting customer SLA’s
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests

MSP Service Coordinator / Level 1 Help Desk Requirements: 

  • Strong interpersonal skills including communication, active listening, and customer care.
  • Ability to work in a team and communicate effectively
  • Experience with Ticketing Systems
  • MSP experience is required

MSP Service Coordinator / Level 1 Help Desk Benefits:

  • Salary: $45,000-$55,000
  • 100 % Covered Health, Dental, Vision
  • PTO/Holidays
  • 401k + 4% match
  • Growth Opportunities
  • A family-friendly environment
  • Reimbursements for certifications and training