- Ability to distribute and assign incoming calls and tickets based on engineer’s ability and workload
- Monitor open service tickets to make sure the team is meeting customer SLA’s
- Schedule internal and field technical resources on the dispatch portal
- Monitor resource schedules to ensure prompt time entry on service requests
MSP Service Coordinator / Level 1 Help Desk Requirements:
- Strong interpersonal skills including communication, active listening, and customer care.
- Ability to work in a team and communicate effectively
- Experience with Ticketing Systems
- MSP experience is required
MSP Service Coordinator / Level 1 Help Desk Benefits:
- Salary: $50,000-$60,000
- 100 % Covered Health, Dental, Vision
- PTO/Holidays
- 401k + 4% match
- Growth Opportunities
- A family-friendly environment
- Reimbursements for certifications and training
