MSP System Administrator / Senior IT Support Engineer Responsibilities:
- Respond to client requests via the IT Help Desk
- Make visits to client sites
- Execute on maintenance and upgrade projects
- Stay abreast of new technologies
MSP System Administrator / Senior IT Support Engineer Requirements:
- Exposure to business-class IT
- Customer service skills
- Self-starter with an entrepreneurial spirit
- Strong knowledge and hands-on experience with virtualization technologies such as server virtualization (VMWare ESXi vSphere or Hyper-V) and application/desktop virtualization using (VMware)
- Administering Azure AD and Azure VMs
- Strong working knowledge of Microsoft server and workstation operating systems, registry settings, DNS/DHCP, TCP/IP networking, and firewalls
- Experience working with Microsoft Active Directory including OU design and administration, GPOs, and site to site replication
- Troubleshooting experience including root cause analysis, debugging utilities, etc.
- Experience interacting with end users to provide technical support and gather feedback
- Ability to present solutions that were designed and implemented to high-level management
- Proven track record of meeting deadlines along with associated deliverables
- Strong verbal communication and documentation skills
- Desire and ability to learn new technologies and the ability to multi-task to deliver services using various technologies to multiple companies
- Experience working with different size firms (including small companies of less than 50 users to large companies of more than 1000 users) and datacenter environments
- Experience working with monitoring and management solutions such as NOC software and PSAs such as ConnectWise
- Experience with Microsoft Exchange, SQL, Office Communications Server
- Experience with Cisco-based solutions such as router/switch implementation and VoIP based solutions
- Knowledge of Disaster Recovery and Business Continuity best practices
MSP System Administrator / Senior IT Support Engineer Pluses:
- Experience at a Managed Services Provider
- Experience with ConnectWise Suite or Kaseya
MSP System Administrator / Senior IT Support Engineer benefits and salary:
- Salary range 65-80k
- Benefits (dental, medical, 401k)
- Quarterly performance bonuses
- Annual review for raise
- Certification reimbursement
*Actual salary for System Administrator / Senior Field Support Engineer to commensurate with experience*
