NOC/RMM Specialist (Managed Service Provider) Responsibilities:
- The NOC Technician provides back office support of the technical services team and clients by providing support and development of the remote monitoring and management (RMM) tool
- The NOC Technician works closely with the Technical Account Management team and the Chief Technology Officer to develop and maintain the standard operating procedures for the RMM tool including deployment, usage, maintenance, and innovation of support delivery
- The NOC Technician will look for opportunities to automate and enhance the service deliver of the technical services team as well as streamlining information reporting
- Daily monitoring of tickets created by the RMM tool in the Professional Services Automation (PSA) tool to better understand and adjust implementation of monitors, scripts, and configuration of RMM tool
- Ambitiously seek new ways to automate processes and procedures performed by the technical services team that can be automated via the RMM tool such as system patching, software installation, reactionary service delivery, scripting, and reporting
- This is achieved by finding new and more efficient ways of performing repetitive tasks and/or service delivery automation through RMM tool
- Configure and maintain security within the RMM tool for usage by various teams to ensure adequate access and usage but prevent damage or misconfiguration by other members
- Ensure RMM tool integrity is maintained through regular backups and procedures that will enhance availability and access
- This includes evaluation of processes and procedures utilized for backups, web delivery access, and so on
- Monitor RMM server(s) to ensure optimum performance and usability
NOC/RMM Specialist (Managed Service Provider) Required Skills:
- Mid Level- Advanced Experience with ConnectWise Automate
- Mid Level- Advanced Experience with PowerShell scripting
- Ability to work independently in a fast pace environment
- 2+ years of experience working for an MSP required
NOC/RMM Specialist (Managed Service Provider) Benefits:
- Salary: $65,000 – $75,000
- 100% covered Health/Vision/Dental/Life Insurance
- 401k with employer match
- PTO
- Partial Work from home
- Certification reimbursement, and the chance to grow internally.
