Service Delivery Manager (MSP Industry) Requirements:
- Minimum 3 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
- Demonstrable experience both managing and working as part of an MSP team
- Experience with creating and updating SOPs (Standard Operating Procedures)
- Experience with building and mentoring a team
- Experience with compiling service related data and reporting for review (SLA metrics and other KPI’s)\
- Experience managing an issue or ticket tracking system and RMM tools
Service Delivery Manager (MSP Industry) Benefits:
- Salary: $110,000 to $125,000
- Health Insurance
- 401(k) with match
- Very generous PTO
- Certification Reimbursement
- FSA account options
- Long term disability insurance
- Commuter benefit plans