Service Desk Engineer Level 2 (MSP/ConnectWise)

Location: Teterboro, NJ / Salary: $65,000 - $75,000

Service Desk Engineer Level 2 (MSP/ConnectWise)

We are a recognized leader in the Managed IT Services industry servicing SMB clients in Northern NJ and NYC. We take a novel approach to IT and strive to be proactive in our support, standardize our solutions and document everything we do. We take pride in our work and are confident we are implementing the best solutions for our clients. The result is solid networks, happy clients and most importantly, happy engineers!

We are steadily growing and currently on the hunt for a Service Desk Engineer Level 2 (MSP/ConnectWise) to join our Cloud Services team. As a Service Desk Engineer Level 2 (MSP/ConnectWise), you will will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets. The ideal Service Desk Engineer Level 2 (MSP/ConnectWise) candidate should be well versed with Windows OS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure Entra ID (Intune is a plus).

At this time we are only considering Service Desk Engineer Level 2 (MSP/ConnectWise) applicants with previous MSP experience.

Service Desk Engineer Level 2 (MSP/ConnectWise) Requirements:

Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices
Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 2 issues
Knowledge of Hyper-V and VMware
Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
Understanding of DNS services
Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues
Experience with Azure Entra ID (InTune is a plus)

Service Desk Engineer Level 2 (MSP/ConnectWise) Benefits:

Health, Dental, and Vision Insurance
PTO + Paid Holidays
Ongoing Paid Training
Certification Reimbursement
Mentorship by Sr Engineers

Opportunity Location

Teterboro, NJ

Proposed Salary

$65,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Teterboro, NJ

Proposed Salary: $65,000 - $75,000

Published: April 5, 2024

Job ID: BW2918

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