Service Desk Lead – Client IT Support Team
We are a growing cloud and managed service provider and due to that growth we are looking to hire open a new role in the company and hire someone to be in charge of the service desk team, acting as the Service Desk Lead – Client IT Support Team.
Our ideal Service Desk Lead – Client IT Support Team will have 3-5 years’ experience supporting Windows Server 2012+ for small to mid-size environments. The Service Desk Lead – Client IT Support Team will serve as the lead presence over the L1 & L2 Service Desk Team of 6 and will be working periodically with Project Engineers providing implementation and remediation support. The Service Desk Lead – Client IT Support Team offers chances for advancement and professional growth. If we pique your interest for the Service Desk Lead – Windows Server Support so far, please read on for more responsibilities and benefits.
Service Desk Lead – Client IT Support Team Responsibilities and Technologies:
- Leadership aptitude and previous experience leading/managing other techs
- Experience handling escalated tickets in an SLA-driven environment
- Experience supporting multiple clients concurrently
- Hosted Exchange & O365 administration
- Windows Server 2012+, including AD, GPOs, File, DHCP, etc.
- Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall)
- Strong leadership potential and a desire to develop as a leader
- Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records.
- Ability to work independently or as part of a group, including direction and implementation of projects from inception to completion
Service Desk Lead – Client IT Support Team Benefits:
- 3 Weeks PTO
- Step immediately into a leadership role within the company, helping mold/build a new created seat
- Commuter compensations
- Certification reimbursement
- Full Medical/Dental/Vision
