Service Desk Lead – Client IT Support Team Responsibilities and Technologies:
- Leadership aptitude and previous experience leading/managing other techs
- Experience handling escalated tickets in an SLA-driven environment
- Experience supporting multiple clients concurrently
- Hosted Exchange & O365 administration
- Windows Server 2012+, including AD, GPOs, File, DHCP, etc.
- Familiarity with Routers/Switches/Firewalls (mainly Cisco/SonicWall)
- Strong leadership potential and a desire to develop as a leader
- Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records.
- Ability to work independently or as part of a group, including direction and implementation of projects from inception to completion
Service Desk Lead – Client IT Support Team Benefits:
- 3 Weeks PTO
- Step immediately into a leadership role within the company, helping mold/build a new created seat
- Commuter compensations
- Certification reimbursement
- Full Medical/Dental/Vision
