Service Desk Technician

Location: North Bergen, NJ / Salary: $60,000 - $80,000

Service Desk Technician

Service Desk Technician

We seek a Service Desk Technician with a technical aptitude to perform Tier 1, and Tier 2 IT support across multiple SMB IT environments. If you are interested in gaining experience in virtualization solutions and hosted or private/hybrid/public cloud technologies, we encourage you to keep reading…

The Service Desk Technician candidate will be joining a cutting-edge IT company at the forefront of Cloud and Proactive Managed Services. Business is booming, and the team has regular reviews and advancement opportunities, competitive compensation, and hard work is recognized. The Service Desk Technician will work hands-on with senior-level system engineers and virtualization engineers. There will be room for growth for the Service Desk Technician within the organization.

Service Desk Technician Experience:

  • 2+ years of experience working for a Managed Service Provider REQUIRED
  • Knowledge of Servers: Active Directory, Group Policy, O365
  • Qualify client issues and open support tickets.
  • Monitor service boards for new tickets and or respond to tickets.
  • Schedule internal and field resources on the CRM dispatch portal
  • Service ticket follow-up/quality assurance.
  • Monitor resource schedules to ensure prompt time entry/completion of service requests.
  • Administer and experience migrating on a team or autonomously, on-premise O365
  • P2V experience, working with VMware or Hyper-V
  • Problem investigation, troubleshooting, and resolution. Master of Desktop Support and customer service.
  • Windows Server and Workstation Operating Systems
  • Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)

Service Desk Technician Benefits:

  • Salary: $60,000-$80,000
  • Health/Dental
  • PTO
  • Company Events
  • Free ongoing training

*Actual salary of Service Desk Technician to commensurate with experience*

Opportunity Location

North Bergen, NJ

Proposed Salary

$60,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: North Bergen, NJ

Proposed Salary: $60,000 - $80,000

Published: April 2, 2024

Job ID: BW9784

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