Service Desk Technician Experience:
- 2+ years of experience working for a Managed Service Provider REQUIRED
- Knowledge of Servers: Active Directory, Group Policy, O365
- Qualify client issues and open support tickets.
- Monitor service boards for new tickets and or respond to tickets.
- Schedule internal and field resources on the CRM dispatch portal
- Service ticket follow-up/quality assurance.
- Monitor resource schedules to ensure prompt time entry/completion of service requests.
- Administer and experience migrating on a team or autonomously, on-premise O365
- P2V experience, working with VMware or Hyper-V
- Problem investigation, troubleshooting, and resolution. Master of Desktop Support and customer service.
- Windows Server and Workstation Operating Systems
- Experience with networking equipment (SonicWall, Meraki, ASAs, Fortinet, etc.)
Service Desk Technician Benefits:
- Salary: $60,000-$80,000
- Health/Dental
- PTO
- Company Events
- Free ongoing training
*Actual salary of Service Desk Technician to commensurate with experience*
