Service Desk Technician (MSP)

Location: Plano, TX / Salary: $50,000 - $60,000

Service Desk Technician (MSP)

We are a longstanding Managed and Cloud Services Provider based in Plano, TX. We currently have 25 employees on staff and have been consistently growing over the last 5 years. We value work ethic, integrity, collaboration, and invest back into our team members who are eager to gain knowledge. We offer full Health/Dental/Vision insurance, regular reviews for advancement, certification reimbursement, and generous PTO.

The Service Desk Technician (MSP) will be responsible for both proactive/reactive remote IT support AND working on basic projects with Senior Engineers. We believe in hands-on learning which is why the Service Desk Technician (MSP) will be supporting projects include migrations to the Cloud, working with VMware/Citrix/Windows and supporting technologies including M365, Exchange, Microsoft/Windows support (AD/GP/OU), and troubleshooting of end-user issues.

A successful Service Desk Technician (MSP) must have previous MSP experience and excellent customer service skills.

Service Desk Technician (MSP) Technical Requirements:

Microsoft stack experience (AD, GPO, M365, etc)
ESXi VMWare for server hosts.
Dell Server hardware running VMWare.
Basic Network connectivity (Ping, IP address, etc.)
Azure Entra – Experience within the admin portal (password resets, groups, permissions, etc.)
Proven incident and problem-solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
Strong team player who enjoys a fast-paced atmosphere
Previous experience with ticketing applications (ConnectWise) and managed service applications (ConnectWise, Kaseya, Ninja) preferred

Service Desk Technician (MSP) Benefits:

Health, Dental, and Vision Insurance
Regular Reviews for Advancement
Certification Reimbursement
Mileage Reimbursement
Generous PTO that increases with tenure

Opportunity Location

Plano, TX

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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