Service Project Manager (MSP)

Location: Garland, TX / Salary: $90,000 - $100,000

Service Project Manager (MSP)

A leading and changing IT company is searching for an individual to help us grow our MSP division. In turn we offer a dynamic career, great culture, strong compensation and benefits. We want and need your directional input. Our culture full of growth opportunities and team collaboration.

The Service Project Manager (MSP) is responsible for ensuring that systems, processes and methodologies are followed according to company guidelines. As well as Process Ownership, including: Constantly developing, reviewing, refining and enforcing methods and best practices, scoping, documentation, client satisfaction reporting, etc. The Service Project Manager (MSP) will also assist in the development of technical support technicians from a career perspective. The Service Project Manager (MSP) is responsible for coordinating with dispatch for project and service scheduling, escalation and client satisfaction and dispatch to schedule project work/tasks/tickets.

Having a minimum of 4 years of MSP experience is required.

Service Project Manager (MSP) Responsibilities:

Oversee the engineer’s daily activities and work with Dispatch on service requests
Ensure quality and profitable services are performed to the agreed SLA
Keep clients updated on their tickets (status and/or progress)
Assist CSM with QBR reporting and provide feedback for client annual reviews
Meet Key Performance Indicators (KPIs) and Metrics
Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations.

Service Project Manager (MSP) Benefits:

Health/Dental/Vision
Life Insurance
PTO
Holiday Pay
Certification Reimbursement
Performance/Profitability bonuses

Opportunity Location

Garland, TX

Proposed Salary

$90,000 - $100,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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