Support Engineer (Level 2 – MSP)

Location: Brooklyn, New York / Salary: $70,000-$85,000

Support Engineer (Level 2 – MSP)

We seek a Support Engineer (Level 2 – MSP) to join one of our Managed Services Providers located in New York City. The Support Engineer (Level 2 – MSP) candidate will provide a mix of onsite and remote support through Manhattan. The Support Engineer (Level 2 – MSP) will deliver the White Glove experience to clients and perform the highest performance tuning and recovery procedures for mission-critical systems and infrastructure.

The Support Engineer (Level 2 – MSP) candidate will play a crucial role in handling escalated issues onsite and remotely. The Support Engineer (Level 2 – MSP) candidate MUST have MSP experience and be technically knowledgeable in O365 and VMware environments. The candidate should also understand basic networking concepts such as DHCP, DNS, Mail Transport, IP Troubleshooting, DFS, etc. The Support Engineer (Level 2 – MSP) candidate will identify methods, and solutions and provide a high level of service to all clientele.

Support Engineer (Level 2 – MSP) Requirements:

***Experience working with a Managed Service Provider REQUIRED***
MS Window Server 2016-2019 configuration and deployment
Windows systems design of A/D and GP, including experience working with utilities, scripting languages, and systems security used in Windows environments
Hyper-V and VMware virtual server environment, P2Vs
ConnectWise Manage experience REQUIRED
Server disaster recovery and data backups
O365 administration with domain synchronization
Active Directory and Group Policy creation
Knowledge of Cisco/SonicWall/ Aruba
Implementing and configuring network software and hardware upgrades (Cisco Meraki; SonicWall)
Cisco Networking, CLI, Configuration knowledge/ experience
Configuring and managing firewalls, switches, W.A.P.s, VPNs, and other network appliances
Azure & A.W.S. administration and support

Support Engineer (Level 2 – MSP) Salary + Benefits:

$70k – $85k
Health/Dental/Vision
401(k) with 3% company match
Generous PTO

*Actual salary of Support Engineer (Level 2 – MSP) to commensurate with experience*

Opportunity Location

Brooklyn, New York

Proposed Salary

$70,000-$85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Brooklyn, New York

Proposed Salary: $70,000-$85,000

Published: April 7, 2024

Job ID: BW8518

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