System Administrator (IT Managed Services) Overview:

Are you a MSP professional looking to take the next step in your career? This is the place for you! We are a Managed and Cloud Services Provider that has been in business for over two decades. We specialize in providing information technology services for businesses ranging from ten to five hundred employees with clients throughout the Tri-State area. Our team is expanding and we are seeking a System Administrator (IT Managed Services). We offer 100% Health/Dental/Vision, 401(k) with company match, certification reimbursement, Long & Short-term disability, PTO, and clear paths for growth internally.

The System Administrator (IT Managed Services) will be responsible for implementing and supporting internal systems, including customer-facing hosted and cloud environments, as well as supporting Microsoft-related technologies, virtual environments on Azure and VMware, and disaster recovery solutions. You’ll also provide technical services and support for network connectivity, firewalls, and security, as well as remote access solutions like VPN and Microsoft Intune.

Previous MSP experience is required for the System Administrator (IT Managed Services) role.

System Administrator (IT Managed Services) Essential Duties and Responsibilities:

  • Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware.
  • Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure.
  • Implement and support remote access solutions like VPN and Microsoft Intune.
  • Maintain remote monitoring and management systems and computer systems and network infrastructure.
  • Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
  • Improve customer satisfaction through effective communication, escalation of unresolved issues, and teamwork.
  • Document internal processes and procedures and track time and expenses in ConnectWise.
  • Stay up-to-date with current and emerging technologies

System Administrator (IT Managed Services) Knowledge and Skills:

  • Professional IT certifications such as Microsoft MCP, MCSA, or MCSE, Azure Administrator Associate, SonicWall CSSA, Cisco CCNA, or VMware VCP.
  • Strong interpersonal skills, active listening, and telephony skills.
  • Diagnosis of hardware and software related issues.
  • Multitasking and adaptability.
  • Technical awareness and ability to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Experience with ITGlue, CyberCNS, Vijilan, and ConnectWise Automate is a plus.

System Administrator (IT Managed Services) Benefits:

  • 100% company covered Health, Dental, and Vision Insurance
  • Short & Long-term disability
  • 401(k) with company match
  • PTO + Paid Holidays
  • Mileage reimbursement
  • Clear paths to grow internally