System Administrator / Managed Services Engineer Requirements:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- 2-5+ years desktop, server and network support experience
- Excellent problem solver with excellent written and oral communication skills
- Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
- Must be able to work in a team environment as well as alone
- Attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Ability to comply with pager guidelines and available to work after hours when necessary
- In depth knowledge and experience with O365, Active Directory, Group Policy and Permissions Management
- Perform rapid analysis of workstation /server level incidents and consistently demonstrate the ability to determine the cause
- Troubleshoot and research server-level issues and network level issues independently
- Provide escalated support, mentoring, and technical leadership to other engineers in the department
- Troubleshoot and resolve high level workstation, server and network incidents
- Assess and resolve business-critical network down situations and determining the quickest path to resolution for any client network outages
- Ability to understand technical concepts and apply them into technical documentation
System Administrator / Managed Services Engineer Other Preferred Technical Knowledge:
- Experience with switches, routers and firewalls (Meraki, Cisco, SonicWALL, Sophos)
- Experience with monitoring and re mote management tools
- Experience with Re mote Desktop Services and VDI
- IT Process Management including IT Security Administration
- Experience with Webroot, Sophos AV
- Experience with StorageCraft Backups
System Administrator / Managed Services Engineer Benefits:
- Insurance – Health, Dental, Vision, and FSA offered
- Life, STD, LTD
- 401K Plan with employer match
- PTO
*Actual salary for System Administrator / Managed Services Engineer to commensurate with experience*
