TEAM LEAD SENIOR SYSTEM ADMINISTRATOR JOB DUTIES AND RESPONSIBILITIES
- Act as the escalation point to your team, so you must have intermediate to advance knowledge in Windows Server 2016/2019/2022, O365, AD & Azure AD, and basic networking fundamentals.
- Assist The Technical Customer Support Manager in leading and servicing remote office clients and related staff.
- Participate in remote office service requests and team activity. Provide oversight and mentoring to ensure:
- Quick and Quality Response Issue Resolution
- Prioritize and complete preventative tasks
- High level of client satisfaction
- Quality notes and client documentation
- Overall team / client profitability
- Assist TCS Manager as needed in many components of employee management to ensure team:
- Employee feedback and satisfaction
- New employee training and mentoring.
- Leverage remote and automation tools whenever possible to ensure departmental cost-effectiveness.
- Attend client meetings as needed to ensure quality service.
- Coordinate with other departments for improved efficiency.
- Monitor progress toward company milestones, project implementation, and ongoing task completion.
- Maintain technical knowledge and skill sets.
- Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
- Perform problem analysis and systems monitoring.
- Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems.
- Review team timesheets for accuracy and completeness.
- Train/Enforce new processes and procedures.
- Take lead on sensitive client issues.
- Schedule and plan resource coverage for various roles.
- Maintain and review team metrics.
TEAM LEAD SENIOR SYSTEM ADMINISTRATOR QUALIFICATIONS (Education, Experience, and Certifications)
- This position requires at least 4 years’ experience in systems administration or project deployment.
- Bachelor’s degree or technical degree or an equivalent combination of education and/or experience.
- Experience with Windows Server, firewalls, Antivirus solutions, Backup and Recovery products and processes, LAN networking/distributed computing environments (client/server), VMware, O365 and Azure is required. Experience with Citrix, Cisco routing and switching, Mac computers, configuring network routers, and remote connectivity is a plus.
- Previous experience using remote monitoring, ticketing, and CRM systems, as well as supporting multiple clients in an outsourced service industry, is highly desirable.
- Employee must also show strong work history of being successful with people and leading clients and/or people in the IT industry.
TEAM LEAD SENIOR SYSTEM ADMINISTRATOR KNOWLEDGE, SKILLS AND ABILITIES
- Excellent written and verbal communication skills are essential, as well as effective organizational and multi-tasking skills.
- Must be able to present technical concepts in layman terms and communicate well with clients.
- They must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations.
- They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals.
- They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- They must be able to effectively present information and respond to questions from clients, vendors, employees, and the general public.
- The employee must be able to solve complex problems quickly and completely without assistance.
- Must possess excellent conflict resolution, interpersonal and leadership skills.
- They must be self-driven, highly customer-focused, be able to work without close supervision, and possess a positive mental attitude.
TEAM LEAD SENIOR SYSTEM ADMINISTRATOR BENEFITS:
This is a full-time position and thus the Team Lead System Administrator will be provided all the benefits that come with being a full-time employee including…
- Blue Cross Blue Shield health/medical insurance
- 401k and match
- 3 weeks PTO
- Certification reimbursement
- Career path to management
- And more…
*Actual salary for the Team Lead SENIOR System Administrator chosen shall commensurate with experience*
