Technical Account Manager – Managed Services Requirements:
- Identify new sales and project opportunities, bring to the prospect the internal technical solutions team, and propose technical solutions to client.
- Prepare and deliver annual IT budgets for clients, as well as monthly, quarterly, and annual reports.
- Prepare, process, and track ongoing client Change Orders, Work Orders, and SOWs
- Overseeing onboarding and offboarding of customer assets in regard to operational service delivery and contract maintenance
Technical Account Manager – Managed Services Requirements:
- Experience working in the Managed Service Provider domain/Industry
- Technical knowledge and experience in the IT Managed Services space is critical to this position
- A minimum of 3-5 years of Full-time Account Management-related experience.
- Communicate effectively in both business and technical contexts, through verbal and written mediums.
- Experience with technology as well as a high-level understanding of server and network environments.
- Basic technical and troubleshooting knowledge is a bonus. The ability and willingness to learn these skills is required.
- Experience working with Trouble ticketing/PSA Platforms helpful.
Technical Account Manager – Managed Services Benefits:
- Salary: $80,000 to $90,000
- Primarily WFH
- Health Insurance for employee
- Vision, Dental, Life Insurance
- 401K
- 14 days PTO- increases with tenure
- Field/ Company related Education reimbursement
- Fun work culture events once a month with gaming perks in office
