Technical Account Manager (MSP)

Location: Plano, TX / Salary: $80,000 - $90,000

Technical Account Manager (MSP)

Technical Account Manager (MSP) Overview:

We are a long standing Managed and Cloud Services Provider that has been proudly supporting the DFW business community for over 3 decades. Our core offerings Security-as-a-Service, Managed IT, Cloud Services, network implementation, and more. We are a one stop shop for a businesses technology needs!

We continue to grow and are seeking an experienced Technical Account Manager (MSP) with previous experience working for a Managed Services Provider. As a Technical Account Manager (MSP), you will be responsible for providing exceptional customer service to external clients related to the setup, maintenance and ongoing support of their hardware and software solutions. The Technical Account Manager (MSP) role is pivotal, ensuring customer retention, driving product adoption, and fostering long-term relationships between us and our customers. This position requires a blend of technical expertise, customer-focused communication, and proactive problem-solving skills.

Technical Account Manager (MSP) Key Responsibilities:

  • Build and maintain strong relationships with assigned customers.
  • Act as the primary point of contact for technical inquiries, issues, and escalations.
  • Understand customer goals and objectives to align offered solutions with their needs
  • Act as a bridge between the customer and internal technical teams, facilitating effective communication.
  • Maintain accurate records of customer interactions, issues, and resolutions.
  • Generate reports to track customer satisfaction, usage, and support metrics.
  • Develop and execute account plans, outlining customer objectives and strategies to meet them.
  • Collaborate with sales and product teams to ensure customer needs are met.
  • Gather customer feedback and insights to help improve product or service offerings.
  • Advocate for customer needs within the organization.

Technical Account Manager (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • IRA with 3% company match
  • PTO + Paid Holidays
  • Certification Reimbursement
  • Multiple paths to grow internally

Opportunity Location

Plano, TX

Proposed Salary

$80,000 - $90,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Plano, TX

Proposed Salary: $80,000 - $90,000

Published: January 30, 2024

Job ID: BW6227

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