Technical Account Manager (MSP) Key Responsibilities:
- Build and maintain strong relationships with assigned customers.
- Act as the primary point of contact for technical inquiries, issues, and escalations.
- Understand customer goals and objectives to align offered solutions with their needs
- Act as a bridge between the customer and internal technical teams, facilitating effective communication.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Generate reports to track customer satisfaction, usage, and support metrics.
- Develop and execute account plans, outlining customer objectives and strategies to meet them.
- Collaborate with sales and product teams to ensure customer needs are met.
- Gather customer feedback and insights to help improve product or service offerings.
- Advocate for customer needs within the organization.
Technical Account Manager (MSP) Benefits:
- Health, Dental, and Vision Insurance
- IRA with 3% company match
- PTO + Paid Holidays
- Certification Reimbursement
- Multiple paths to grow internally
