Technical Account Manager (TAM) – Hybrid Workplace

Looking for a dynamic and tech-savvy individual to fill the exciting role of Technical Account Manager (TAM) – Hybrid Workplace! As a TAM, you will be the go-to person for our managed service provider (MSP) customers, providing technical expertise and serving as their main liaison between our company and theirs. In this position, you will be the master of all things MSP, learning and understanding the ins and outs of our MSP customers’ IT environments and ensuring that their needs are being met by our products and services. You’ll work closely with our internal teams to troubleshoot and solve complex technical issues, while building strong relationships with our customers based on trust and excellent service.

We’re looking for someone who is passionate about technology, proactive in problem-solving, and has excellent communication skills. You’ll be the face of our company to our MSP customers, and we need someone who can represent us with professionalism and enthusiasm.

Technical Account Manager (TAM) – Hybrid Workplace Job Responsibilities:

  • Understands our Client’s business needs and aligns with our technology solution and services
  • Track customer issues and resolutions through ticketing system
  • Ensure processes and procedures are followed
  • Assist with the client onboarding process
  • Conduct Monthly/ Quarterly/Annual business reviews
  • Provide accurate, timely, and detailed documentation of all technical and client care issues
  • Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
  • Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships

Technical Account Manager (TAM) – Hybrid Workplace Requirements:

  • Having worked in an MSP environment
  • Previous experience with technical support for small to medium size business
  • 2+ years of experience with Microsoft based technologies and systems
  • 2+ years of Windows 2012/2016/2019 Server
  • 2+MS Office skills in a systems implementation and/or systems administration role
  • 2+ years of Office 365
  • 2+ years of Customer Service Experience

Technical Account Manager (TAM) – Hybrid Workplace Benefits:

  • A full-time salary
  • Healthcare/Dental/Vision/ 401(K)
  • Hybrid work schedule
  • PTO and holidays
  • Paid certifications
  • Performance-based bonuses

Technical Account Manager (TAM) – Hybrid Workplace Salary: $90,000 to $110,000 plus bonuses