Technical Account Manager (TAM) – Hybrid Workplace Job Responsibilities:
- Understands our Client’s business needs and aligns with our technology solution and services
- Track customer issues and resolutions through ticketing system
- Ensure processes and procedures are followed
- Assist with the client onboarding process
- Conduct Monthly/ Quarterly/Annual business reviews
- Provide accurate, timely, and detailed documentation of all technical and client care issues
- Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
- Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
Technical Account Manager (TAM) – Hybrid Workplace Requirements:
- Having worked in an MSP environment
- Previous experience with technical support for small to medium size business
- 2+ years of experience with Microsoft based technologies and systems
- 2+ years of Windows 2012/2016/2019 Server
- 2+MS Office skills in a systems implementation and/or systems administration role
- 2+ years of Office 365
- 2+ years of Customer Service Experience
Technical Account Manager (TAM) – Hybrid Workplace Benefits:
- A full-time salary
- Healthcare/Dental/Vision/ 401(K)
- Hybrid work schedule
- PTO and holidays
- Paid certifications
- Performance-based bonuses
Technical Account Manager (TAM) – Hybrid Workplace Salary: $90,000 to $110,000 plus bonuses
