Tier I Technical Support Specialist (ConnectWise) MSP Duties:
- Experience with administration of M365 and M365 product suite
- Proficiency in Active Directory administration, implementation, and troubleshooting of Group Policy and AD topologies
- Provide end-user technical support, hardware installation, and infrastructure replacement at customer location
- Familiarity with ConnectWise and IT Glue
- Respond to customer support requests through phone and email from the SPG HQ Support Operation Center
- Escalate technical issues to tier 2 and tier 3 support technicians as necessary
- Troubleshoot basic connectivity problems and possess a good understanding of networking services such as DNS and DHCP
- Perform workstation imaging and handle virus/malware removal.
Tier I Technical Support Specialist (ConnectWise) MSP Salary / Benefits:
- Salary: $40k-$60k
- 60% company-paid medical coverage
- Certification Reimbursement Training Program
- 100% coverage of vision and dental plan
- (3) weeks paid time off per year/(9) paid holidays with Telework holidays
- 401k with company match
- STD, Employee Assistance Program (EAP), and Health Advocate
- Training and development opportunities.
- Lunch provided by the company
- Quarterly outings and team-building activities, with half including friends and family.
