SUMMARY
Highly Experienced Solutions Architect, and Senior Network and Systems Engineer with strong technical capability and a track record of successfully solving technical challenges in the information technology and MSP services industry. Skilled in Network Design, Data Center, Cisco IP Telephony Design (CUCM), System Administration, Virtualization, Wireless Surveys and Deployments.
EXPERIENCE
MSP (2010-Present)
Regional Solutions Architect/Senior Server and Network Engineer
- Senior Server and Network engineer for the company, taking the technical lead on all major client deployments in the APAC region. Working with clients to define scope-of-work and ensure that realistic timelines and budgets are adhered to.
- Managed the setup and maintenance of Windows-based servers for multiple clients, on-site and remote; Migrations to Windows 7/10/11; Cloud-hosted E-mail migrations.
- Overseeing the technical work product for Mid-level and Junior IT engineers.
- Leading the research, design, and implementation of new technologies and solutions.
- Attended meetings as Pre-sales Engineer to provide high-level consulting for client solutions.
- Directed office network management to bolster connectivity and uptime, achieving a 25% improvement in network performance over 9 months by leveraging Cisco Meraki solutions.
- Implemented advanced Cisco Call Manager PBX deployments, with Jabber/Expressway IP phone system configurations.
- Spearheaded Office 365 setup, Autopilot deployment, and PC migrations to Office 365, implementing high-level security policies and managing PCs through Microsoft Intune for enhanced security and streamlined device management.
- Managed data center co-location setups between sites in Tokyo and remote APAC locations (EIGRP/BGP protocols over MPLS/Global EtherMAN lines with failover routing tested).
- Planned and carried out on-premise environment to Office365 migrations (E-mail, SharePoint, Teams, Intune MDM) for APAC clients.
- Directed a comprehensive Wi-Fi implementation project for a 20-story building by applying industry best-practice principles, utilizing Ekahau tools to optimize connectivity, achieving a 25% reduction in downtime.
- Engineered a seamless migration to Google Workspaces for 15 clients over 6 months, enhancing collaboration by integrating cloud-based apps and achieving a 20% increase in productivity using advanced tools.
MSP in Japan (2008-2010)
Mid-level Server Engineer
- Responsible for the setup and maintenance of Windows-based servers for multiple clients, on-site and remote.
- Implementing multiple monitoring and backup solutions to provide complete IT support.
- Server setup and liaison with foreign IT offices. Desktop level support also provided.
- Enhanced VPN services by implementing advanced security protocols and monitoring, reducing connection drop rates by 30% over 6 months using Fortinet solutions.
- Coordinated endpoint security operations to safeguard client server environments, achieving a 25% reduction in security incident response times over 8 months utilizing Symantec Endpoint Protection.
- Streamlined ticketing system processes to expedite issue resolution and improve client satisfaction, achieving a 20% reduction in response time over 10 months, utilizing ServiceNow for workflow automation.
- Orchestrated vendor management strategies for hardware and software procurement, optimizing cost-efficiency and compliance while achieving a 15% cost reduction in server maintenance over 12 months.
- Managed access control implementations to enhance server security, achieving a 40% reduction in unauthorized access attempts within 5 months using Microsoft Azure Active Directory.
- Directed software support initiatives to increase client satisfaction and decrease ticket resolution time by 20% over 9 months through effective deployment of Microsoft System Center Configuration Manager (SCCM).
EDUCATION
- Advanced Japanese Studies
- Bachelor of Science in Computer Engineering
- Minor in Computer Engineering Northeastern
CERTIFICATIONS
- SASE Expert Level 2
- CATO Networks 2024
- Advance SASE Deployment for CATO Networks
- SASE Expert Level 1
- Cato Networks 2024
- SASE Technology Deployment for Cato Networks
- AWS Technical Professional
- AWS 2020
- Certification provides a broad understanding of AWS services, core cloud computing concepts, and how to position AWS solutions effectively. This knowledge is critical for anyone involved in the planning, selling, or implementation of AWS solutions.
- Microsoft Certified Solutions Associate: Office 365
- Microsoft 2020
- Certified in subject matter expertise managing devices and client applications in a Microsoft 365 tenant by using Microsoft Intune.
- Sophos Certified Engineer
- Sophos 2020
- Certified in Sophos products, professionals gain the expertise to implement and manage comprehensive cybersecurity solutions, enhancing organizational security and protection.
- Certified Meraki Network Operator
- Cisco/Meraki 2019
- Certified in Meraki network solutions, with the foundational skills to manage, configure, and troubleshoot cloud-based networks, ensuring efficient and scalable network operations.
- 3CX Basic Certified Engineer v15
- 3CX 2018
- Certified in 3CX Phone System, professionals gain the foundational skills to install, configure, and manage VoIP communication solutions, enhancing business communication efficiency.
- VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)
- VMware 2016
- Certified in VMware vSphere 6, demonstrating the expertise to manage and optimize virtualized data centers, ensuring scalability, availability, and efficient resource utilization.
- Windows Server 2008, Server Administrator (MCITP)
- Microsoft 2014
- Certified in Windows Server 2008, demonstrating expertise in managing, configuring, and troubleshooting server environments, ensuring efficient and secure network infrastructure operations.
- Cisco Certified Network Professional (CCNP)
- Cisco 2010
- Certified in Cisco networking, having the advanced skills to design, implement, and troubleshoot complex enterprise networks, ensuring efficient and secure network operations.
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft 2009
- Certified in Microsoft technologies, demonstrating expertise in designing, implementing, and administering infrastructure solutions based on Windows servers, ensuring efficient and secure IT systems management.
- IT Information Library Foundations Certification (ITIL)
- ITIL 2008
- Certified in ITIL, with a comprehensive understanding of IT service management best practices, enabling them to improve service delivery and align IT services with business needs efficiently.
- Cisco Certified Network Associate Routing and Switching (CCNA)
- Cisco 2008
- Certified in Cisco networking, possessing the foundational skills to install, configure, and troubleshoot small to medium-sized networks, ensuring reliable and secure network performance.
- Implementing and Managing Microsoft Exchange Server
- Microsoft 2006
- Certified in Implementing and Managing Microsoft Exchange Server, demonstrating the ability to deploy, configure, and maintain Exchange environments, ensuring efficient email communication, security, and high availability within organizations.
SKILLS
Language Skills: Japanese
Technical Skills: Network Administration, Networking, Lan Wan, Wireless, VoIP, Firewall, DNS, DHCP, VPN, Active Directory, VMware, Virtualization, Datacenter, Storage, Backups, SD-WAN, Microsoft 365, Google Workspace, Aws, Azure, Entra, TCP/IP, Autopilot, SaaS, Email Security, Zero Trust, Intune, Office 365, Patch Management, PowerShell Scripting, Collaboration Tools, Service Management, Identity Management, MFA Disaster Recovery Planning, VPC, Desktop Support, Nutanix, Encryption, Security Compliance, MDM, Remote Access, SCCM, Jamf, NAC, RedHat. Linux, iOS, Mac OS, Android, Zoom, Teams, WebEx
