Professional Summary
Experienced IT professional with over 20 years of expertise in SMB and enterprise environments, with a strong focus on cloud migration, network infrastructure, firewall management, and network security. Proficient in managing and securing network systems, including switches, access points, firewalls, and VPNs, to ensure optimal performance and data protection. Demonstrated success in large-scale network implementations, infrastructure upgrades, and designing full cable-to-cloud solutions, as well as secure network architectures. Skilled in automation tools like ChatGPT, Open RPA, and UiPath, streamlining data extraction, report generation, and routine processes to enhance operational efficiency. Recognized for strong leadership, technical acumen, and a commitment to continuous network and systems management improvement.
Technical Skills
- Operating Systems: Windows, macOS, Linux
- Networking: Cisco/Ubiquiti switches, Ruckus/Ubiquiti wireless systems, SonicWALL, Ubiquiti, Fortinet, and Cisco Meraki firewalls; VPN configuration and management
- Security & Backup: Veeam and Azure Backup solutions, Norton Security, Duo Multi-Factor Authentication (MFA), Single Sign-On (SSO), SIEM (Alert Logic)
- Cloud & Virtualization: VMware vSphere, Microsoft Azure, AWS S3
- Database Management: SQL Server, Dell iSCSI SAN, Salesforce Administration
- Compliance: HIPAA, PCI compliance
- Tools & Platforms: SharePoint, Electronic Medical Records (EMR), Mobile Device
- Management (MDM), Synology and Dell NAS and SAN, Barracuda Load Balancers, and Office 365 migrations
- Project Management: Network infrastructure upgrades, cloud migrations, vendor coordination, and technical business reviews
Professional Experience
Dental MSP (2023-2024)
Senior Solutions Engineer
- Led dental office infrastructure setups for over thirty locations, focusing on Ubiquity (UniFi) network stack architecture, firewall, switch configurations, and secure access point deployments.
- Implemented site-to-site VPNs of UniFi, Fortinet, and Meraki Firewalls for secure network connections across multiple office locations for reliable database synchronization and cloud backup.
- Utilized ChatGPT to develop custom network monitoring and diagnostic scripts, enhancing infrastructure visibility and response times.
- Streamlined daily processes through Open RPA and UiPath automation, improving reporting accuracy and reducing manual workloads.
MSP (2017-2023)
Technical Account Manager/ Solutions Engineer
- Managed the network infrastructure for 16 healthcare clients, specializing in Ubiquity, and Cisco Meraki firewall configurations, switch, and wireless installation.
- Network security for HIPAA compliance.
- Implemented Microsoft and Duo MFA, SSO, and security.
- Facilitated MFA awareness training to bolster network security and prevent unauthorized access.
- Led cloud migrations from on-premise to cloud both physical hardware and Office 365.
- Optimized network topologies, and deployed virtual private networks (VPNs) on Ubiquity and Cisco Meraki firewalls for secure, remote client access.
- Delivered revenue goals by achieving over $1 million in billable project revenue annually for five years in a row, maintaining high client satisfaction.
Law Office (2015-2017)
Senior Systems Administrator
- Oversaw network and server room build-out, including installing Dell Windows Cluster, Dell switches, and Barracuda load balancer configurations for over 20 users.
- Deployed dual SonicWALL firewalls, ensuring redundancy and high availability for mission-critical applications.
- Configured and managed an iSCSI NAS for optimized network storage
- Implemented AWS S3 and Synology NAS for reliable on-premise and cloud backup solutions.
- IIS configuration and management for internally hosted website.
- Configured Load Balancers for redundant ISP connections and cluster failover.
Business Consulting (2013-2015)
Network Manager
- Administered a 100+ user network, managing Exchange, Active Directory, GPO, VMware, and CRM servers while optimizing network performance.
- Spearheaded a $350k network infrastructure upgrade, including dual WAN links, dual SonicWALL firewalls, and Cisco switch configurations.
- Developed a SharePoint intranet site to centralize resources and enhance internal communications across the organization.
MSP (2007-2013)
IT Consultant/Team Leader
- Established Onyx Consulting’s remote support contract rates and helped expand the customer base and revenue. This resulted in over $140k profit in the first year of implementation.
- Train and manage a team of on-site IT consultants providing on-site, in-shop, and remote service to all of our customers.
- Responsible for approving all proposals regarding customer equipment sales including servers, workstations, software, licensing, and peripherals.
- Design, sell and implement systems for all aspects of the IT infrastructure of our customers. Including Exchange Server, SharePoint, SQL, Mac OS X Servers, all types of workstations, and all related hardware and software solutions.
- Experience migrating from Exchange 2003 through 2019. Performed ongoing maintenance, backup/restore, and troubleshooting in a multitude of Exchange environments.
- Built and maintained directory systems including Active and Open Directory.
- Experience installing and maintaining Citrix XenApp and terminal server environments accessed by users in multi-site organizations.
- Managed hundreds of customer servers in multiple environments consisting of a mixture of Windows, Mac, and Linux servers/workstations.
- Responsible for all patches, upgrades, replacements, and migrations of hardware/software for servers and workstations.
- Regularly advised customers of the need for future expansion, upgrades, and updates.
- Provided proposals with quotes for labor as well as hardware and software costs.
United States Marine Corps (1996 – 2002)
Sergeant of Marines
- Served as Tool and Safety Officer, Air Frames Mechanic, and technical team leader, recognized for maintaining high safety standards and technical expertise.
- Meritoriously promoted twice, highlighting leadership skills and commitment to duty.
Certifications
- Microsoft Certified: Windows Server, Active Directory, Exchange
- Apple Hardware and Software Certified
- VMware Certified Professional
- Certified Ethical Hacker (CEH)
- Mobile Electronics Certified Professional (MECP)
Education
- Completed Certified Ethical Hacking (CEH) Training
