Summary of Qualifications
- Accomplished IT Professional with 25+ years of experience in Systems and Network Design, Implementation and Migrations.
- Technology savvy self-starter, skilled at moving into new environments and utilizing existing experience to quickly adapt to new technology.
- Diagnose complex problems and consistently deliver effective solutions.
- Good communication and collaboration skills to work with teams effectively.
TECHNICAL SKILLS
- HARDWARE: Servers – IBM, Dell and HP
- OS: All Microsoft Windows Server OS – SBS Platform, NT – Windows Server 2022, VMware/Hypervisor, Hyper-V
- SOFTWARE: Active Directory/DNS/DHCP/Policies/Azure/M365/Exchange(OnPrem) 5.5 – 2019 Office365/M 365 migration/implementations, Datto BCDR, Kaseya, MS IIS Server all versions, SQL 7- 2019, Older Mail systems: cc:mail, lotus notes, HP OpenView.
PROFESSIONAL EXPERIENCE
MSP (2023-Present)
Senior Systems Engineer
Helped with all facets of company from presales to troubleshooting the most difficult issues. Helped to acquire 500k in yearly revenue and assisted in locking in 250k worth of projects that were distributed amongst all engineers to maintain a team effort environment. Created a backup plan to ensure all techs have the same knowledge for all aspects of customers and their needs. Maintained all clients SSL/TLS requirements, configured/install. Used various applications to track and facilitate patch management for servers and lifecycles.
Accomplishments:
- Successfully migrated 100 users from exchange to M 365.
- Migrated multi-state company from 2008 AD to 2016 and 2019.
- Managed 6 engineers, scheduling, troubleshooting issues with servers.
- Troubleshooting Active Directory/MS Entra issues.
- Maintained a backup discipline for all customers.
Another MSP (2005-2023)
Senior Systems Engineer
Multifaceted responsibilities to design, implement, and manage high level technology projects; troubleshoot complex issues, interface with all customer software vendors to meet or exceed the customer’s expectations.
Accomplishments:
- Successfully helped a client recover from a ransomware attack, which took approximately 6 months to clean up. Managed to restore critical systems and applications within a week (including Active Directory and Exchange 2013), minimizing downtime and preventing significant data loss. The remaining months were dedicated to implementing robust security measures to prevent similar attacks from happening in the future.
- Completed multiple Exchange migrations for a Dallas-based title insurance company, including a 200+ user migration from Exchange 2003 to 2007 and migration of over 600+ user objects to Exchange 2013.
- Migrated a 600+ user object environment from Lotus Notes to a DAG Exchange 2016 environment for an air conditioning manufacturer company.
Systems Engineer:
- Active Directory – upgrades, migrations and new installs
- Exchange – migrations, configuring, ActiveSync, OWA, OMA, iPhone integration, troubleshooting, backup and retention, high availability (clustering)
- Network structure analysis and reporting/recommendations
- Windows Server – Effective Use/Consolidation, High Availability, Disaster Recovery and Backups
- Lead Technical Advisor for other Systems Engineers and Technical Services managers.
IT Company (2000-2005)
Systems Engineer III
- Expanded services department through strong relationships and new ways of delivering solution-based services.
- Managed several projects including Exchange, Citrix, and Wireless infrastructure projects. Assisted in selling project solutions with all sales staff and increased the confidence of customers by decreasing their annual IT budget. Several Exchange Migrations exceeding 600+ users. Active Directory Migration and installations.
- Troubleshooting network issues, firewall installs and troubleshooting, Wireless design and configuration.
Pre-Sales Engineering
- Acted as the mediator between client and sales team both in business and technical capacity.
- Worked directly with partners to develop solutions for potential customers.
- Developed Proof of Concepts, Statements of Work and network diagrams.
- Designed and Implemented solutions.
Systems Engineer
- AIG migrated over 1000+ users to exchange 2003 saved the company 200K + by consolidating all exchange servers into one cluster at a Colo.
- Implemented a 1000-user Citrix farm for Lockheed Martin that consisted of over 20 Citrix servers.
- Designed and implemented Citrix and AD for East Texas Medical Center Tyler. Designed disaster recovery plan for all SQL and Novell environment.
- Designed a POC for Pantex (received Q clearance) a Nuclear weapons Disarmament facility outside of Amarillo Texas; to discover a way to use Citrix to deploy applications to their Scientists in a highly volatile environment.
Bank of America / formerly NationsBank (1996-2000)
AVP – SR. Systems/Network Engineer
- Responsible for over 600 hundred servers, implementation, capacity planning, backup/recovery planning, maintenance, monitoring, and troubleshooting all NT software issues. Implementation of Exchange 2000, clustering, capacity planning and retention. Environment: Win NT 4.0 Server, Win2000, Active Directory, TSE
- 4.0, MS-SQL, Citrix XP – MetaFrame 1.8. MS-SQL server for internal group to run Compaq Insight manager, developed programs to allow for quick changes to IP, DNS, and WINS information and a Workstation Cert program that would allow the Data Center to quickly validate call center workstations.
- Environment: Win NT 4.0 Server, MS-SNA, TSE 4.0, MS-SQL, RAID 0 – 10, Compaq 6500 R – 8500 Clusters, Storage Works solutions, Data Center.
NationsBank Corp.
Officer – Systems Engineer
- Supported 318 associates, 17 servers on three floors of the building. Daily backups, index and compress databases, trouble shoot network problems, WAN connectivity, supported all apps on the servers and updated Comm. server for remote printing. Setup new users in NT and Novell and gave appropriate rights.
- Interface with vendors for new products and design and maintained inventory database. Maintain a client base of over 1200 associates in the state of Georgia. Hired to assist with the transition of Bank South. Including migrating associates to Win95, upgrading servers to 3.12 from 3.11, converting dBase users to Access 2.0 and/or 8.0, project lead for company migration to HP OpenMail from cc: mail. Servers included Novell, Attachmate Gateways, and IBM Relays for Irma users.
- Migrations to Win95 from OS/2 warp3 in 10 months. Supported Executives in Atlanta.
EDUCATION
- Completed coursework in Computer Science
- Completed coursework in Business Management
CERTIFICATIONS
- MCSE NT 4.0
- Citrix CCEA, CCA
- A+
- Network +
- Life Insurance License
