Personal Summary
Experienced and results-driven Network Administrator with nearly three decades of expertise in network design, systems administration, and IT infrastructure management. Highly skilled in optimizing network performance, troubleshooting complex system issues, and enhancing security protocols to ensure robust, scalable IT environments. Proven ability to lead and manage mid to senior-level network and systems administration projects, driving efficiency and business growth. Known for a strong work ethic, adaptability to dynamic environments, and a collaborative approach to fostering positive client and team relationships. Eager to leverage advanced system administration expertise to support organizations in achieving impactful technological transformations.
Core Expertise
- Adaptability
- Communication
- Decision-Making
- Technical Support
- Strategic Planning
- System Integration
Team Collaboration
- Operating Systems
- Network Administration
- Networking Software & Tools
- Network Infrastructure Design
Professional Experience
MSP (2022-Present)
Senior Engineer
- Design and implement robust IT infrastructures to ensure seamless system performance and minimize downtime.
- Lead a team of IT professionals, fostering a collaborative environment to enhance productivity and achieve organizational goals.
- Resolve complex IT issues promptly by providing effective troubleshooting solutions, preventing system disruptions.
- Develop and execute innovative IT strategies that align with business objectives and drive digital transformation initiatives.
- Oversee the migration of critical workloads to the O365 cloud, ensuring successful project execution and a smooth transition for Zanacore clients.
Mid-Size MSP (2018-2022)
Consultant
- Delivered exceptional customer service by collaborating with corporate clients to implement customized IT solutions tailored to their specific needs.
- Managed the end-to-end solution development lifecycle, from initial assessment through to execution, ensuring alignment with business objectives.
- Conducted thorough analysis of client system requirements through on-site visits and engagement with staff at all levels.
- Provided expert technical guidance by evaluating IT challenges and delivering optimal software, hardware, and network solutions.
- Led the development and implementation of solutions, utilizing strong project management skills to ensure timely and successful delivery.
- Assisted clients in selecting and procuring cost-effective, high-quality systems that adhered to budgetary constraints.
- Developed clear, concise technical documentation and progress reports to keep all stakeholders informed.
MSP (2020-2022)
Application Engineer
- Delivered tailored IT solutions through collaboration with corporate clients to meet their specific needs.
- Managed the end-to-end solution lifecycle, ensuring alignment with business goals.
- Conducted in-depth client system assessments via on-site visits and staff engagement.
- Provided expert guidance on IT challenges, offering optimal software, hardware, and network solutions.
- Led solution development and implementation, ensuring timely and successful delivery.
- Assisted clients in selecting cost-effective, high-quality systems within budget constraints.
- Created clear technical documentation and progress reports for stakeholder communication.
IT Company (2019-2020)
Solutions Engineer
- Partnered with corporate clients to deliver bespoke IT solutions tailored to their unique requirements.
- Managed the entire solution lifecycle, ensuring seamless integration with organizational objectives and strategic priorities.
- Conducted thorough assessments of client systems through on-site evaluations and engagement with key stakeholders.
- Provided expert counsel on IT challenges, formulating optimal solutions in software, hardware, and network infrastructure.
- Directed the design and implementation of solutions, ensuring the successful and timely delivery of projects.
- Advised clients on the selection of cost-effective, high-quality systems that adhered to budgetary constraints.
- Developed precise technical documentation and progress reports to facilitate clear and transparent communication with stakeholders.
IT Company same above (2019-2020)
Engineer
- Collaborated with corporate clients to deliver tailored IT solutions that precisely addressed their unique business requirements.
- Oversaw the complete solution lifecycle, ensuring alignment with organizational objectives and strategic goals.
- Conducted comprehensive system assessments through on-site evaluations and close collaboration with key stakeholders.
- Provided expert guidance on complex IT challenges, developing optimal software, hardware, and network infrastructure solutions.
- Led the design and execution of solutions, ensuring timely and successful project delivery.
- Guided clients in selecting cost-effective, high-quality systems that met their budgetary constraints.
- Produced detailed technical documentation and progress reports to ensure clear, transparent communication with all stakeholders.
Small MSP (2016-2018)
Technical Account Manager
- Improved client satisfaction by providing exceptional technical support for advanced technologies and network systems.
- Optimized service delivery by collaborating effectively with team members and acting as the primary point of contact for clients.
- Enhanced client infrastructure through comprehensive assessments and the provision of strategic, tailored recommendations.
- Influenced decision-making processes by contributing to strategy meetings and presenting data-driven, impactful solutions.
- Accelerated project implementation by defining clear project scopes and developing efficient execution strategies.
- Successfully integrated into Worksmart following the acquisition.
MSP (2016-2016)
Client Support Engineer
- Elevated client satisfaction by delivering exceptional technical support for advanced technologies and network systems.
- Streamlined service delivery through effective collaboration with team members, serving as the primary client liaison.
- Strengthened client infrastructure by conducting detailed assessments and offering strategic, customized recommendations.
- Shaped decision-making by actively participating in strategy meetings and presenting data-driven, impactful solutions.
- Accelerated project timelines by defining clear project scopes and developing efficient implementation strategies.
- Successfully integrated into Worksmart as part of the acquisition process.
Education
- Associate of Arts
Training licenses certifications
- Microsoft Certified Solutions Expert (MCSE), 2003
- Cisco Certified Network Associate (CCNA), 2004
