Senior Network Engineer
- Tech-savvy and accomplished professional with 10+ years of providing strategic support, maintenance, and monitoring of corporate network environments through proper utilization of advanced tools and technologies across the IT industry.
- Notable history of spearheading network operations from inception to successful completion. Dedicated subject matter expert; skilled in configuring, maintaining, and operating different network components, including routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring tools. Well-versed in installing physical equipment, steering cabling, and ensuring efficient operation of communication racks, adhering to documentation guidelines. Adept at managing all network issues and major outages, independently processing service requests, and conducting in-depth incident analysis by strictly adhering to departmental policies and procedures for seamless network operation. Committed to identifying system vulnerabilities and threats to determine best course of action in protecting integrity of network systems in line with industrial best practices and advanced trends. Refined communicator; talented at establishing and maintaining enduring relationships with all levels of management and potential stakeholder teams.
Technical Proficiencies
IT Tools & IT Technologies:
- Infrastructure & Virtualization: Python, VMWare, SAN configuration (SimpliVity, Scale,
- NexGen, Pivot), MS365, Entra Id Email & Collaboration: Exchange 2013, WebEx Calling,
- WebEx Contact Center, WebEx Room Devices & WebEx bot Backup & Disaster Recovery:
- Shadow Protect, Veeam & Acronis Monitoring & Management Tools: N-Central & MACDs
- (Moves, Adds, Changes & Deletions) Virtual Desktop Infrastructure (VDI): Horizon View
- VDI AI & Natural Language Processing: OpenAI
Platforms:
- Windows Server & Office 365
Networks:
- Networking and Infrastructure: HP, Cisco, & Dell Blade Servers, Cisco 4000 family ISRs, Cisco Catalyst Switches, Cisco ASA firewall, Meraki MXs, MSs, MRs, QoS (Quality of Service), Ubiquti WiFi, Load Balancing, Routing Protocols: OSPF, EIGRP, BGP, and RIP, VLAN Design, Inter-VLAN routing, VPN (IPsec), SolarWinds, Cisco AMP, Cisco Umbrella & BlackPoint Security & Threat Detection: Huntress, Keeper, Verkada & PII Protect Collaboration & Management Tools: WebEx Control Hub, ConnectWise & Lionguard
Areas of Expertise:
- Network Engineering & Operations Management Devnet & API Integration Network Configuration Network Design (Site Surveys) Systems Integration Software Design
- Networking Security Protocols & Best Practices Cable Termination Disaster Recovery
- Planning Technical Leadership & Performance Monitoring Training & Knowledge
- Enhancement Automation & Efficiency Optimization Documentation & Communication
- Network & Systems Administration VoIP Administration & Collaboration Troubleshooting
- Team Building, Leadership & Training
Career Experience
MSP (2017-Present)
Senior Network Engineer & Lead Collaboration Engineer
- Direct technical escalations and delivered expert resolutions, oversee team performance for efficient ticket resolution, implement advanced automation scripts and APIs to enhance operational excellence. Plan, organize, and chair research on emerging technologies to streamline daily activities. Coordinated system upgrades and maintenance to ensure optimal system performance. Develop documentation and communicate complex technical information to cross-functional and leadership teams to initiate informed decisions. Identify and deliver specialized training and mentorship to enhance team performance and efficiency. Manage network administration with expertise in Cisco devices. Excel in systems administration, hardware maintenance, and effective backup management. Steer VoIP solutions implementation, including SIP trunking, system maintenance, and troubleshooting. Assume responsibility for overseeing on-site technicians and leading teams for successful project implementation. Implement customized collaboration devices to address individual client requirements. Organize and facilitate weekly L10 operations meetings to address operational challenges.
- Lowered ticket numbers by streamlining support processes and improving customer satisfaction.
- Coordinated a highly efficient team of six technicians by managing a network spanning 120 sites, 150 servers, and 1.4K endpoints.
- Led technical discussions and seminars that played a pivotal role in career development and team technical skills.
- Orchestrated migration of seven clients from on-premises phone systems to WebEx cloud calling that improved communication infrastructure and reduced costs.
- Deployed personalized communication solutions for clients and showcased proficiency in incorporating Devnet and API integration for enhancements to operational processes.
- Spearheaded creation of a chat bot and developed code to seamlessly integrate with ChatGPT and WebEx with a keen focus on amplifying team communication and efficiency.
- Authored detailed technical documentation for all clients, encompassing network topologies and call flow diagrams, facilitating smooth operations and troubleshooting.
- Drafted and enforced applicable policies for escalation process for ensuring prompt and effective handling of critical issues.
- Designed and implemented a Python application, integrating WebEx bot and OpenAI, resulting in a significant boost to internal team collaboration and productivity.
Investigation Firm (2013-2017)
Systems Admin/Office Coordinator
- Executed coordination and management of administrative operations to ensure seamless efficiency. Supervised troubleshooting of Microsoft Windows desktops by delivering robust technical support to cross-functional teams.
- Performed routine repairs on computer hardware to uphold optimal equipment performance. Oversaw setup, maintenance, and support of mobile devices. Administered regular website maintenance and updates to bolster online presence. Provided valuable sales support by addressing client inquiries and managing documentation.
- Contributed to special projects, including research initiatives and event planning. Controlled office supply inventory to ensure consistent stock levels. Exhibited strong organizational skills via proper management of multiple priorities with precision.
- Contributed to multiple successful Request for Proposal (RFP) responses, securing contracts and propelling business growth.
- Established and maintained confidential filing systems for secure record-keeping.
- Acted as a liaison between internal departments for effective coordination.
- Championed accurate and swift data entry by steering and prioritizing high volumes of information.
Education
- Associate in Science (A.S.) in Information Technology – Networking
- Licenses & Certifications
- CCNP – Collaboration
- CCNP – Enterprise
- CCNP – Security
- Cisco Certified Specialist – Enterprise Advanced Infrastructure Implementation
- Cisco Certified Specialist – Collaboration Call Control & Mobility
- Cisco Certified Specialist – Security VPN
- Cisco WebEx Calling Administrator
- CCNA – Routing & Switching
