Triple Promoted MSP Projects Maestro

Profile

Accomplished IT professional with extensive experience in M365, PowerShell, Intune, On- prem AD, and Exchange. Proven track record in project engineering and solutions architecture, seeking a role in a forward-thinking managed IT company to leverage my technical expertise and leadership skills.

Technical Skills

• Virtualization: VMWare, Hyper-V, Citrix, Remote Desktop Services (RDS),
• Operating Systems: Windows Server 2008-2022, Windows 10/11, previous
• Windows versions.
• Server Roles: Exchange, Active Directory, Group Policy, RDS, Cluster Services, WSUS, System Center, Distributed File Systems.
• PowerShell: Advanced scripting for automation.
• Networking: Cisco Meraki (MX, MS, MR), Cisco FirePOWER, Cisco Catalyst
• 2960x, ASA 5506-5508-X, HPE switches, DNS, DHCP.

Work Experience

MSP (2024-2024)
Technical Specialist

• Hired to complete projects for a large enterprise company.
• AD Tiering, M365 Defender implementation, and further tightening their security.
• While waiting for clearance for those projects, I completed a subset of side projects.
• Helped PSM Partners with a MS Teams Voice project in which the current engineer was sick and unable to complete and the 3rd party he was working with was having trouble with the conference room phones.
• Fixed conference room phones so they could be checked out showing on users calendars when booking meetings.
• Wrote a script for a gentleman at the NOC that would remove Skype for Business from the users machines as the version of office they had installed bundled S4B with Office.
• Also worked on several projects internally that had been planned out but fell behind.
• Based on a plan by a previous engineer, then revised by myself, I migrated their spam filter from MimeCast to Microsoft Defender 365 as well as setup security roles and groups.

Larger MSP (2021-2024)
Project Engineer (2023-2024)

• Resolved DFSR replication issues between nine DCs across four or five states.
• It required authoritative restoration after verifying the SYSVOL and NETLOGON folders had been replicated throughout the forest.
• Coordinated a team to handle ransomware infiltration, achieving 75%
• operational status within one week and 95% within two weeks.
• Rebuild a network for 250 users, directly managing the headquarters office.
• Developed and executed a script for redeploying 150+ laptops, ensuring data integrity.
• Successfully moved a four-server cluster with minimal downtime for a multinational company.
• Upgraded Exchange Server from 2013 to 2019, maintaining connectivity for
• 500+ users.
• Upgraded a pair of Domain Controllers for large international enterprise company.
• Worked in stages, enabled DNS logging, updated static IPs, tested functionality of warehouse guns and the network as a whole.

MSP same above (2022-2023)
Senior Network Field Engineer

• Started more project-based work, specifically for a newly signed iTAR compliant
• CNC shop.
• Here I obtained my experience in this field. I had to reverse several CNC machines attached PC’s with several small, sometimes single support teams.
• Worked to help them get CMMC. Provided guidance and worked with a mentee to their their Active Directory.
• Moved their backup from Veeam to Datto, confirmed they needed a larger SAN or more drives.
• Led and completed projects for major clients, including multinational and enterprise-level clients.
• Assisted and mentored new field engineers, ensuring they adhered to company protocols and gained necessary expertise.
• Worked with the project team on email migrations to Exchange Online.
• Retained five out of six clients that I was primary on. The sixth didn’t sign because they wanted to go with the cheaper option.
• Migrated a large Medical Clients email from Gmail to Exchange Online as well as G-drive to OneDrive using the newly added, built-in, migration tools.
• I was spearheading the use of these free tools over paid ones, everything I did I documented.
• Completed the PoC, write-up process, and executed the migration. All email and drive files were moved over successfully.

MSP same above (2021-2022)
Network Field Engineer

• Supported a $100,000/month client, resulting in a 5-year contract renewal due to strong client relationships. Same Client I had as an associate.
• I was responsible for keeping all three warehouses online and the workers working including the Europe Office. Eventually they’d partner with an IT team in the Netherlands that I worked closely with.
• Any time down would lead to a great deal of lost income. Upwards of millions of dollars.
• They have a full Meraki Stack. Two HA MX firewalls at each location followed downstream by a large distribution switch that feeds into access switches for endpoints.
• Conducted assessments leading to new client acquisitions and service expansions.
• Signed three of the four clients I wrote system assessments on.
• Mentored service desk staff, imparting best practices and specialized knowledge.

MSP same above (2021-2021)
Associate Network Field Engineer

• Quickly adapted to company protocols, gaining primary client account responsibilities.
• Led the branch’s first Microsoft Teams Voice deployment and became the application/migration champion.
• Planned the entire project and worked with single PoC to create pilot groups, test users, test call queues and auto-attendants. Tested these moved pilot group into production.
• Completed a basic setup with a single call queue going to a recipient.
• Became the primary contact for the branch’s largest enterprise client.
• This enterprise client is a logistics and supply chain management (3LP) for the airline industry.
• They have three sites/warehouses: Chicago, Phenoix, and Dinteloord (Netherlands).

Small MSP in Chicago (2015-2019)
Jr. IT Consultant

• Assisted as a stand-in for the director for a large 22+ school School District while they were transitioning in a new one.
• Trained a new member of their team to fill another position “Windows
• Engineer” which I was stading-in for until the director was retiring.
• Worked with Dentrix, Dexis, and the various dental modules in each supporting and upgrading the Dentrix server as well as 25+ client machines.
• Moved a Dentist’s office to a newly built office. Planned the entire move and executed.
• Virtualized and moved Dentrix and Dexis servers. Configured all end points for move.
• Performed numerous Office 365 migrations, including Exchange and file server migrations to SharePoint.
• Supported 200+ servers and 1000+ endpoint devices, managing various company migrations to Windows 10.
• Conducted asset management and oversaw project implementations based on analysis.

MSP (2013-2015)
Associate IT Consultant

• Supported 28 servers (’03, ’08, & ’12), 217 PCs (mix of XP, 7, & 8), and approximately 200 users.
• Made critical decisions involving priority and time management.
• Collaborated with various support services to resolve major issues preventing client downtime.

Education

• A. Computer Systems Technology
• Minor in Graphic Communications