SUMMARY STATEMENT
Results-driven proactive Project Manager with 3 years of experience in delivering complex projects on time and within budget. Proficient in ConnectWise Manage, leveraging its capabilities to streamline project workflows and improve client satisfaction. I am committed to driving project success through effective planning, execution, and continuous improvement.
WORK EXPERIENCE
MSP (2019-2024)
Project Lead
- Lead the Implementation of IT Projects such as point of sale systems, property management systems, key systems, chip & pin, HSIA upgrades, cabling infrastructure, hardware infrastructure, server room clean-ups, etc
- Collaborate with the technical team to develop innovative processes for technical projects.
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Ensured compliance with regulatory requirements or industry standards throughout the duration of each project
- Resolved conflicts or escalated issues that arose during projects by collaborating with relevant stakeholders toward mutually beneficial solutions
- Maintained strong relationships with clients/customers through regular communication regarding their needs/expectations
- Served as the main point of contact for project-related inquiries or updates from internal/external stakeholders
- Managed change requests effectively by evaluating their impact on scope, timeline, resources, and communicating necessary adjustments
MSP same above (2019-2022)
NOC Engineer
- Monitor and troubleshoot server and workstation backups through Solar Winds backup
- Monitor and troubleshoot of server and workstations through Solar Winds RMM
- Administration of Phone and workplace Applications
- Investigate and clear out drive space for low hard drive workstation from remote background
- Efficient in programs such as Solar Winds RMM, N-Central, Solar Winds Backup, CrowdStrike, and Automation manager
MSP same above (2019-2019)
Help Desk Technician
- Troubleshoot customer issues including workstations, laptops, and servers
- Troubleshoot applications, network, printing issues, email, upgrades, file transfer, and share drives
- Provided excellent customer service over the phone and while on work sites
EDUCATION
- Bachelor of Science in Electronics and Computer Engineering Technology
SKILLS AND QUALIFICATIONS
- Leadership – 3 years
- Project planning – 3 years
- Project Leadership – 3 years
- Willingness to learn and accept constructive feedback
- Strong analytical and problem-solving skills – 5 years
- Written and verbal communication skills
- Computer networking – 5 years
- Time management – 5 years
- Self-motivated and independent worker
- ConnectWise Manage- 5 years
- Computer Hardware Knowledge – 5 years
- Organizational skills – 5 years
