Summary
Security and automation-focused engineer with over 6 years of experience designing, automating, and securing IT environments across diverse client infrastructures. Proven ability to leverage automation and policy-driven management to enforce security standards, reduce manual intervention, and improve operational consistency. Strong background in securing network and remote access using Meraki-managed networks, Duo-based MFA and VPN solutions. Led large-scale MDM deployments and automated policy enforcement across 30+ organizations to strengthen compliance, endpoint security, and audit readiness. Experienced in implementing and automating Microsoft Entra environments and streamlining vendor coordination and hardware lifecycle workflows, as well as proactively mitigating security risks. Recognized for applying automation and security best practices to improve scalability, resilience, and business continuity.
Experience
MSP (2019-Present)
Lead Security/Automation Engineer 2023 – Present
- Designed, implemented and led a team to implement new management, security and automation systems to improve technical operations and data security across over 150 clients and over 9,000 endpoints.
- Manage and audit all IAM systems to ensure RBAC is implemented
- Used multiple scripting languages such as PowerShell, and Inno Setup to create custom applications for software deployment.
- Audited and oversaw end-to-end PC lifecycle management, including updating, decommissioning and replacing hardware.
- Designed and deployed Microsoft Entra, Intune and SharePoint environments across all customers.
- Coordinated mass store deployments for migrations and acquisitions of new properties and systems to ensure minimal downtime during ownership transition.
- Consulted with law enforcement and insurance companies to assist in audits of suspicious or illegal activity.
- Designed new methods for onsite system deployment to reduce needed hands-on time and minimize IT interference.
Escalation / Project Engineer June 2020 – Present
- Assisted in high difficulty cases that could not be handled by the helpdesk including assisting with Vendors and state systems.
- Investigated and researched new issues to find on the fly fixes and report them to management for bulk remediation.
- Assisted with secure systems setup and management such as Active
- Directory, Duo, Meraki VPN and ScreenConnect.
- Used Microsoft cloud systems to manage user’s passwords and MFA methods when needed.
- Edited users account on local domain and cloud to ensure proper email address and account information.
Help Desk Technician June 2019 – June 2020
- Assisted with basic everyday IT issues such as computer speed, hardware performance and data management.
- Assisted remotely with user issues including basic file access, browser management, and sign in issues.
- Assisted with general remote PC setup.
- Assisted with printer setup and management including paper settings, scanning and scan to email functions.
Skills
- IT Support: Remote, Onsite and 3rd Party Consulting | Ticketing Systems: Use, Creation and Management | PC lifecycle management | Networking: Meraki, Unifi, Cisco VPN, Duo VPN | Device and Systems Management: Entra ID, Intune, Active Directory, PDQ, Robopack, and Action1 | Hardware & Software: Imagin, Upgrades, hardware and software installation, printers, scanners, laptops and desktops | Communication Systems: Jive, Spectrum VoIP, TPX | Productivity Tools: Microsoft Suite, Planner, Teams, Slack, Zoom | Scripting: PowerShell, Command Line, Inno Setup, and PSExec | Systems Creation: ConnectWise, Synchro, Action1, VMware, VirtualBox and Hyper-V.
Certifications
- MTA: Windows Operating System Fundamentals
- MTA: Security Fundamentals
- MTA: Mobility and Device Fundamentals
- MTA: Networking Fundamentals
