SUMMARY
Cloud & Systems Engineer with a focus on Azure, AWS infrastructure and Linux administration. Currently leading a technical team of 50 at Managed Service Provider, where I bridge the gap between high-level incident management and hands-on automation. Experienced in migrating legacy workflows to the cloud, hardening IAM security, and writing Bash/Python scripts to eliminate manual toil.
TECHNICAL STACK
- Cloud: AWS (EC2, S3, IAM, VPC, CloudWatch), Azure, Entra ID.
- Linux/Unix: Advanced CLI, Bash scripting, RHEL/Ubuntu system hardening, SSH management.
- Tools: Git, Terraform (Foundational), Docker, Jira, Slack/PagerDuty integration.
- Networking/Security: MFA/SSO (Okta/Duo), DNS, TCP/IP, VPN tunneling, IAM policy auditing.
EXPERIENCE
Managed Service Provider | New York, NY April 2024 – Present
Cloud Infrastructure Lead | Sept 2025 – Present
- Automation: Built a suite of Bash scripts to automate OS migrations across 1000+ endpoints, cutting deployment windows by 90% and removing human error from the configuration process.
- Cloud Admin: Manage hybrid AWS/Azure environments; perform regular audits of S3 bucket policies and Security Groups to ensure compliance with least-privilege access standards.
- Incident Response: Serve as the Level 3 escalation point for infrastructure outages. I lead the “Post-Mortem” process, using RCA (Root Cause Analysis) to identify system bottlenecks and prevent recurring downtime.
- Team Leadership: Oversee a 50-person technical pod. Rebuilt our internal monitoring dashboards to track real-time SLA health, moving our successful resolution rate from 82% to 98%.
- Security: Led the migration from legacy passwords to enforced MFA and SSO; automated the IAM user lifecycle (provisioning/de-provisioning) to reduce the organization’s attack surface.
Service Engineer | April 2024 – September 2025
- Provisioning: Managed automated imaging and software deployment for large-scale hardware refreshes, ensuring zero-touch installation for remote users.
- Cloud Support: Assisted in the configuration of AWS VPCs and Subnets to support expanding department requirements.
Retail Organization | Brooklyn, NY IT Technical Specialist | June 2020 – January 2023
- Uptime: Maintained 99.9% availability for Linux-based POS systems across multiple retail locations.
- Backups: Replaced a manual backup process with an automated, scheduled routine that reduced the Recovery Time Objective (RTO) from a full workday to under one hour.
EDUCATION & CERTIFICATIONS
- AWS Certified Cloud Practitioner
- Amazon re/Start Graduate | Private Technical Institute (2023)
- CompTIA A+
- B.A. Linguistics and Rhetoric | Private University (2020)
