8-Year Loyal MSP NOC Turned Senior Engineer

Professional Summary

Experience

MSP (2016-Present)
Senior System Engineer/ Virtualization Engineer

Build and troubleshoot a variety of operating systems on server VMs in VMware based VDCs and Azure
Deploy and manage infrastructure builds using Terraform and templates
Assist with APM analysis through metrics ingested to DataDog for troubleshooting outages and determining areas for application performance improvements
Troubleshoot performance issues with Azure app service instances
Migrate customer workloads to shared VMWare and Azure clouds
Manage 2000+ user AVD environment through Nerdio
Troubleshoot Active Directory (ADDS, ADFS, ADCS), IIS, SQL, and Exchange issues for clients
Implement and configure Microsoft software products including
Active Directory, DFS, Group Policy Objects, RDS/Terminal services
Migrate applicable small-scale customers from a Windows File Server to SharePoint
Assist with integrating Alert Logic into customer environments for vulnerability scanning and management, and for security hardening
Build PowerShell and Python scripts to organize customer data, automate repetitive tasks and perform mass software deployments
Build, maintain, and troubleshoot VMware vSphere environments for clients on shared infrastructure
Build out private vCenter/ESX and Hyper-V environments
Plan, implement, troubleshoot, and maintain DR solutions using
Zerto and ASR

MSP same above (2018-2021)
Operations Engineer

Provided tier 2/3 support for Windows and Linux servers
Performed installation, configuration, support of SQL, Oracle, Exchange, and file system level backups via Simpana Commvault on Windows and Linux operating systems
Troubleshoot client and site-to-site VPN issues on Cisco gear: site- to-site tunnels, AnyConnect
Implemented firewall rules and VPN tunnels on various releases of Cisco ASA
Provided weekly 24H on-call support for over 2000 CIs
Assisted with migrating customers’ on-premises Exchange environments to Office 365
Assisted with client DR tests and migrations
Assisted on virtualization projects, consolidating and performing P2V migrations to VMWare and Hyper-V environments
Worked with higher-tier teams including Platform, Storage, and Networking teams to work on issues and implementations of various complexities

MSP same above (2016-2018)
NOC Engineer

Performed tier-based monitoring and triaging of +3000 server nodes, comprised of Windows and Linux servers hosted in separate on-site and remote cloud-based environments
Implemented basic configurations and installations of monitoring software probes for SolarWinds (Orion) and Nimsoft monitoring
Performed racking, cabling, and maintenance on a variety of both servers and network equipment in an SSAE 16 certified datacenter environment
Facilitated communication bridges between clients and tier III engineering teams for high-priority incidents
Provided level one Exchange support for a wide variety of platforms such as iOS, Android, Windows, Mac
Performed ADUC account management, and network printer support for end users working through RDS and Citrix
Prioritized ticketed incidents, working with the Cherwell ticketing system
Created runbook documentation
Created Change Request procedures and performed the implementations

Candy Company (2016-2016)
IT Intern

Managed tickets regarding software and/or hardware issues
Reimaged machines
Troubleshoot software issues for Citrix and Microsoft Office products
Performed ADUC account management
Assisted the R&D team with Microsoft Excel work: created and organized formula sheets; analyzed and consolidated identical formulas

Education

Technical Qualifications