Professional Summary
IT Project Engineer with 8 years of MSP experience delivering infrastructure, cloud, and networking solutions for SMB clients. Proven track record leading client onboardings, site builds, migrations, and network upgrades while serving as the primary technical point of contact. Strong communicator with end users and executive stakeholders, known for ownership of work, organization, and effective troubleshooting in high-pressure environments.
Skills
Systems and Platforms:
- Microsoft 365, Azure AD, Intune, Exchange, Teams
- Hyper V, Windows Server, Active Directory, GPO )
- Windows, MacOS, Mobile Device Management
Tools & MSP Platforms:
- Kaseya, Connectwise, Auvik, Addigy
- IT documentation (IT Glue
- Backup Solutions (Acronis, StorageCraft)
Networking & Security:
- TCP/IP, DHCP, DNS
- Network design and deployment
- Firewalls, Switches, and Wireless (SonicWall, Cisco, Meraki, Unifi)
Professional Skills:
- Project management and planning
- Client onboarding, technical documentation
- Communication, organization
- Troubleshooting, adaptability
Experience
MSP (2021-2026)
Systems Engineer
- Planned and executed professional services projects by conducting site walk-throughs, creating deliverables, and collaborating with team members to implement new solutions.
- Coordinated and delivered new-client onboardings, PC refreshes, Microsoft 365 migrations, new construction deployments, network infrastructure upgrades, and phone system migrations.
- Led the design and implementation of new and upgraded network infrastructure for clients, coordinating across field techs, contractors, vendors, and client stakeholders.
- Resolved escalated Help Desk and Field tickets while managing project deadlines, training, and proactive internal initiatives.
Same MSP above (2018-2021)
Field Technician
- Served as the primary on-site technician for 15+ clients across multiple industries, providing end-user support, maintaining documentation, and liaising with C-Suite stakeholders.
- Executed projects including Windows 10 refreshes, SonicWall firewall deployments, StorageCraft backup implementations, and network infrastructure upgrades.
- Recognized as the go-to technical resource for workstation refreshes, firewall deployments, and backup implementations through consistent project delivery and technical reliability.
- Implemented workflow improvements across internal systems, including ticket templates, alerts, and documentation standards.
Certifications & Education
- Microsoft 365 Certified: Teams Administrator Associate – 2025
- Cisco Certified Network Associate (CCNA) – Expired 2022
- Associate of Applied Science, IT Security Specialist
