EXPERIENCE
Present (2021-Present)
IT Help Desk Technician II
- I have been working as a Help Desk Tech for 4 years now. I started as a Level 1 Tech and I am now working as a Level 2 Tech. I troubleshoot issues with computers, servers, email, printers, and networks.
- I also run updates for critical programs on servers and workstations. I also set up networks and servers.
- Meraki firewalls
- Ubiquiti network switches
- Ubiquiti NVR and camera appliances
- Windows Servers
- Office 365 Azure/Entra/Identity
- Microsoft Exchange
- Networking (VLANS, Access Rules, VPNs)
- Google Workspace
- RingCentral/Teams Phone/VoiP
EDUCATION
- Bachelor’s Degree in Game Design and Programming.
CERTIFICATIONS
- CompTIA A+
- MS SC-900
- CJIS
SKILLS
- Driving
- Written and Oral
- Communication
- Teamwork
- Microsoft Office
- Computer Repair
- Printer Setup/Maintenance
- Projector Setup/Configuration
- IT Support –
- Windows/Android/iOS
- Windows Server
- MacOS
- Office 365
- Meraki Firewalls
- Networking
- SentinelONE
- Connectwise
- NinjaRMM
