IT SYSTEM ENGINEER
High-impact IT support professional and team leader with a record of elevating service delivery and achieving high technical performance. Strengths include designing, implementing, and upgrading a variety of hardware and software. Possesses expert diagnostic and analytical skills. Experienced problem solver able to urgently resolve software and network performance issues, ensuring service sustainability and business continuity.
Data Migration, Business Process Optimization, Infrastructure Management, IT Security and Compliance, Cost-Savings Initiatives, Strategic Roadmaps, Network Stability, Systems Upgrades, Quality Assurance, Keyboards, Routers, Switchers, Cloud Security, Metadata Design, Integration Architecture, Distributed Computing, Web Services Security, Communications, Organization, Planning, Microsoft Office, Customer Service
TECHNICAL PLATFORMS
- Platforms: Windows, Macintosh Software: MS Office/Outlook, Norton Systems Works, Norton Ghost, remote control, CodeWarrior, Multisim11, Quartus II, Visual Studio Express, MATLAB, Photoshop, software testing and programming, system upgrades and backups and programming
- Languages: Assembly, C, C++, Java, and SQL.
- Hardware: Electrical and digital circuit analysis, oscilloscope, multimeter, spectrum analyzer digital, Hardware development, analysis, testing, Desktop management interface, cloud management, network configuration, WAN/LAN, and Network security.
EXPERIENCE
Small MSP (2021-Present)
IT System Engineer
Primary Responsibilities:
- Provide technical support to client users, ensuring seamless IT operations and troubleshooting.
- Manage and maintain client IT support operation documentation.
- Understand and adhere to client requests and instructions to deliver tailored IT services.
- Contribute to business growth by expanding relationships with both existing and new clients.
Essential Functions:
- Provide support services during designated service operation hours, as instructed by the client and/or company management.
- Arrive at the client operation site prior to the start of service operation hours, ensuring readiness.
- Adhere to client-specific attire requirements and company management guidelines.
- Maintain proactive communication with both clients and company management to ensure smooth operations.
- Comprehend and follow client and company instructions, including BYOD (Bring Your Own Device) protocols.
- Review and understand company-provided documents, manuals, and training materials to stay informed.
- Submit required reports, attend requested meetings, and complete necessary training courses as per company directives.
- Mentor and train new team members to ensure proper team development and skill-building.
- Follow team manager’s directives to ensure effective operation of the IT support team.
- Develop and customize Kintone apps and workflows to meet client requirements.
- Collaborate with clients to deliver efficient Kintone solutions.
- Integrate Kintone with external systems using APIs and webhooks.
- Implement custom JavaScript for app enhancements.
- Optimize app performance for scalability and responsiveness.
- Troubleshoot and resolve issues related to apps, plugins, and integrations.
- Provide user training and technical support on Kintone functionalities.
- Stay updated on Kintone platform features and best practices.
- Qualifications and Requirements:
- Flexible and adaptable mindset to handle sudden changes in requests, workflows, rules, responsibilities, and environment.
- Strong work ethic, with the resilience to manage heavy workloads and tight deadlines.
- Motivated to achieve goals and drive operational excellence.
- 4+ years of experience in user operation support.
- Exceptional attention to detail, with strong troubleshooting skills and the ability to provide effective solutions.
MSP (2015-2020)
Relocation Technician
- Adept at anticipating and responding to system issues and finding cost-effective and well-designed solutions to ensure 24/7 optimal system performance across company.
- Known for designing complex applications from the ground up or re-engineering existing apps, project managing to steer complex migration and deployment initiatives from conception to conclusion.
- Vital in the deployment of the end-user hardware relocation encompassing everything from computers and peripherals to phones and office hardware.
- Tasked with transforming IT into a strategic business partner, collaborating closely with executive management.
- Promoted technology utilization and efficiency and introduced roadmaps, governance standards, and best practices.
- Single-Handedly migrated 400 workstations for Facebook, 250 workstations for Amex, and 700 workstations for BNPParibas.
College (2016-2016)
NGO/CBO Database Project
- Designed and deployed a user-friendly E/R diagram that met the basic facts, indicating, weak and subclass entity sets, whenever exist, multiplicity of relationships, and the key, or keys, for each entity set.
- Distinguished between the parts of the E/R diagram pertaining to the given and extra basic facts.
- Translated the E/R diagram into relational database schemas while analyzing the database relations for BCNF violations.
Department of Education (2013 -2015)
Technical Support Specialist
- Provided on going continual communication with management for best practice on helping with the migration progress of platforms.
- Vital in maintaining and protecting school information-system database software by performing basic activities such as adding user accounts, creating and printing reports, and troubleshooting problems.
- Reduced workflow disruption by routinely installing switches and routers, routing and terminating network cables, installing wall jacks and troubleshooting and repairing faulty connections.
- Protected the organization’s information by collaborating with the network administrator to distribute and maintain network access passwords along with training new staff members about proper network use.
- Improved ticker repair times by working with the Help Center in resolving issues and decreasing escalations.
- Stayed current on the latest technical advances in hardware and software, making necessary modifications minimizing lag time and boosting overall speed.
University (2013)
IT Specialists Internship Program
- Received valuable hands-on training from experienced IT professionals that prepared me to handle n-tier application design concepts to work with database information using the C# language.
- Identified, integrated, structured complex data flows and have the ability to work with large data sets
EDUCATION AND CERTIFICATION
- Master of Science, Information System Management
- Bachelor of Technology, Computer Engineering Technology
- Microsoft C# Web Programming w/ SQL Server 2008 Database Certification
