Professional Summary
- Solutions-focused IT professional with 15+ years of experience in IT administration, business strategy, customer relationship management, and acquisition planning.
- Exceptional troubleshooting and management abilities with Linux, Windows, MacOS
- Networking, Cybersecurity, and Cloud Infrastructure. Strong customer service- oriented attitude with a focus on client satisfaction. Proven leader who can inspire organizational cooperation to achieve company objectives and goals. Adept at moving into new environments and extrapolating from existing experience to quickly adapt to new technologies fluently.
Work Experience
MSP (2022-Present)
Chief Technology Officer (CTO)
- Led technology strategy and innovation at Orange Crew, driving business growth and operational efficiency.
- Managed a diverse team of engineers and IT professionals, fostering collaborations and continuous improvement.
- Hands-on project management for multiple technology projects, ensuring timely delivery, budget, quality and client satisfaction.
- Collaborated with executive leadership to implement strategic initiatives leveraging technology for competitive advantage.
- Supported sales efforts, increasing revenue from $700k to $2.5M by implementing maketing technology and acquiring new clients.
Technical Support Manager (2019-2022)
- Led team of 12 technicians, achieving 99% SLA Compliance for client contracts. Managed a diverse team of engineers and IT professionals, fostering
- Implemented performance goals and reports using connectwise and autotask, enhancing operational efficiency by 40%
- Executed IP Phone system global project deployments and managed
- Windows / Linux Server environments, ensuring optimal network performance and reliability
- Created SOP and trained new Technicians to ensure the same level of support and customer service across all technical staff
- Project coordination to provide support for complex deployments
Manufacturing (2014-2019)
Global IT Supervisor
- Supervised helpdesk teams Globally supporting 600+ users across 4 Branches, enhancing service availability from 95.5% to 99.99% through VMware virtualization
- Designed and executed a cost-effective data center strategy, implementing server virtualization with VMware for enhanced service availability.
- Implemented enterprise-level backup solutions using Veeam technology.
- Collaborated with the IT manager to create a comprehensive Disaster Recovery Plan.
- Developed annual IT Department Goals (KPIs) in alignment with business objectives.
- Implemented a new Open Source IT ticketing system (OSTicket) to enhance communication and reduce response times.
- Established and enforced SLAs to expedite issue resolution.
- Configured and deployed off-site ERP Hot-Backup server synchronization for immediate recovery. Launched an e-waste recycling program to promote sustainability.
- Introduced ERF guns, Android Devices, and wireless printers to enhance production efficiency and kick- start various technology-driven projects.
- Standardized operational procedures company-wide to ensure consistency. Orchestrated the planning and implementation of security solutions, including ESET Endpoint Security and Barracuda firewalls, across all branches.
- Managed IT contracts, conducting reviews to optimize cost-effective services. Enhanced wireless network security and access points with Ubiquiti Unifi.
- Deployed database servers, including D3, SQL, and MYSQL, to support company operations. Managed the local PBX IP phone system (Mitel).
- Served as a Project Manager for Intranet site projects, leading a team of 5 developers.
Systems Administrator (2010-2014)
- Managed server integrity, including Email, PDC, ERP, Web Server, and network infrastructure. Led the deployment and configuration of new Linux Servers (Red Hat 6/7 and CentOS 6/7).
- Implemented and configured VLANs for the Anaheim Facility to resolve IP address shortages within the LAN.
- Designed and managed the Active Directory service under Windows Server 2008 and Maintained databases, including MySQL and D3 applications.
- Deployed and maintained CISCO Aironet wireless access points.
- Successfully migrated the ERP system (Millennium III) from Windows 2008 server to Linux Red Hat 6.3.
- Seamlessly integrated Linux file servers into the Windows domain network, accepting Windows credentials.
- Migrated the Email server from an older macOS X server to Linux Redhat 6.
- Conducted research and made hardware purchase decisions based on organizational needs, optimizing IT spending efficiency.
- Developed training materials for new technicians and provided one-on-one training.
IT Company (2010-2011)
IT Support Specialist
- Provided Network and Windows administration support to different industrial sectors. Resolved scaled issues from Tier 1
- Network wiring and termination.
- Administration of Windows Domain Users and Computers Help with Education
Education
- Bachelor’s in Computer Science
- RedHat System Administrator RH124
Skills
- Disaster Recovery Planning
- Datto, Veeam and Acronis
- RMM and PSA Management
- Sharepoint Administration
- Revenue and Profit Improvement
- IT Management
- Solutions architect
- Windows Server Management
- 2012, 2016, 2019, 2022
- ITIL and ITSM
- RedHat Linux Administration
- Azure Administration
- Business strategy, customer relationship management, and acquisition planning
- VOIP Administration
- Cloud Migrations
- Strategic Business Planning
- Operations Management
- CyberSecurity
- Google Education Management
- VMware and Hyper V Administration
- MSP Business Administration
- Network Management
- Performance Improvement
- Executive Leadership
- MSP Sales and Client Retention
- Team Leadership
- Technician Mentorship
- Office 365 Management
- Mobile Device Management
- Project Management
- Client Management
- User Training
- Leadership
