OBJECTIVE:
A quality driven committed professional seeking to work in a position where I can continuously learn, and utilize my skills and expertise while offering the chance for advancement and optimum career growth.
ACADEMIC BACKGROUND:
- Bachelor’s Degree in English
SUMMARY OF QUALIFICATIONS:
- Over 10 years experience working in IT in both Lab and Office settings
- Ability to set up and troubleshoot Lab Equipment, Windows PCs, Macs and phones
- Experience installing software for multiple applications including Lab and Medical settings
- Experience maintaining inventory
- Train and manage employees and student interns
- Experience maintaining databases and inventory
- Experience with packing, shipping and receiving
- 20 years experience working customer service
- Manager, resourceful, creative, technical, self-starter
SKILLS:
- Excellent oral and written communication skills
- Efficient team worker, can handle multiple tasks comfortably
- Comfortable in both Mac and Windows environments
- Knowledge of active directory, network setup, cable installation
- Gmed, Epicore, Maplesoft, Vernier, Solidworks, Quickbooks
- UPS: worldship, Fedex ship manager
- Adobe: Acrobat, Photoshop
- Mac and Linux software
EXPERIENCE:
MSP (2014-Present)
Senior Field Manager
- Help businesses set up, maintain and troubleshoot everything tech related
- Manage inventory and maintain equipment
- Work with Medical and Lab companies to set up maintain and troubleshoot lab equipment
- Manage anywhere from 1 to 4 employees out in the field and in the office
- Run cat cables for multiple businesses. Ranging from 1 line to 300 plus lines
- Help customers troubleshoot PC and Network issues via remote access or
- phone
- Troubleshoot PC and Network issues via remote access or phone
- Install and maintain Wireless Access Points
- Install Operating Systems including Window 7, 10, 11, Mac OS and Linux
- Install Windows Server OS and install Active Directory, DHCP, DNS
- Clean and Remove viruses and malware
- Troubleshoot PCs and most office equipment, printers and copiers
UPS (2013-2014)
Assistant Manager / Notary Public
- Picked up mail from post office and accepted deliveries from all carriers
- Sorted and prepared mail and packages for both incoming and outgoing
- Worked as Notary Public
- Maintained inventory and ordered supplies as needed
- Lifted, moved and transported heavy packages
- Maintained store’s email
- Open and Closing duties
Rite Aid Pharmacy (2012-2013)
Pharmacy Technician
- Assisted the pharmacist
- Maintained and troubleshot pharmacy equipment
- Worked with insurance companies to resolve medical claims
- Maintained Pharmacy database and inventory
- Typed prescriptions
- Sorted, counted and filled prescriptions
- Assisted customers and resolved insurance issues
- Stocked and managed medication inventory
UPS (2006-2011)
Assistant Manager / Notary Public
- Accomplished both opening and closing duties
- Resolved damage claims with UPS for customers
- Worked in printing services, creating and designing pamphlets, stamps and business cards for customers
- Sorted and forwarded mail
- Stocked and managed retail items
- Associate / Notary Public, The UPS Store, Long Beach, CA
- Worked as notary public helping people prepare important documents
- Assisted customers with preparing their packages for shipment
- Opened and closed the store on regular basis
- Helped maintain overall appearance of the store
- Stocked retail inventory
