SUMMARY
Information Technology professional, U.S. Army combat veteran, with 20 years’ experience in complete system and customer care. Skilled IT Manager with experience installing, configuring, supporting integrated system devices and peripherals. Added experience configuring supporting and maintaining all aspects of a Fortinet & Cisco environment.
Additional Skills: Systems Management, Problem Solving, Communication Skills, Performance under Pressure, Team Player, Organization Skills, Systems Design, Security Implementation
EDUCATION\CERTIFICATIONS
- Microsoft Certified Solutions Associate
- Microsoft Certified Professional
- CompTIA Security+ CE
- Cisco Certified Entry Network Technician
- Cisco Certified Network Associate
- Cisco Certified Network Associate – Security
- Fortinet Network Security Expert
Operations Systems: Microsoft Windows 11, Microsoft Windows Server 2016/2019/2022/2025, Apple iOS
EXPERIENCE
Managed Service Provider | System Engineer | November 2024 – August 2026
- Supported System Engineers as an escalation point of contact to assist with support functions.
- Managed Server and Network infrastructure to ensure high availability and performance.
- Maintained documentation related to asset/lifecycle management, antivirus, backups, and standard operating procedures.
- Identified and evaluated emerging technologies to support growth and Information System improvements.
Managed Service Provider (Same as below) | Network Engineer III / Acting IT Services Manager, Government | July 2023 – September 2024
- Planning, deployment, and management of technology services involving: Microsoft Platforms, Windows Server, Exchange, MSSQL, Identity Management, ADFS, Windows Workstations, SAN/NAS Storage, VMware ESXi environment, and mobile device management systems.
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
Managed Service Provider | System Engineer III | January 2019 – July 2023
- Provides Tier III administration of support services including applications deployment, defining and establishing group policies, Active Directory, Windows Server, Exchange, SQL, SharePoint, Azure, and Microsoft Office Suite 365.
- Responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling high priority and/or complex service requests, server and infrastructure upgrades and expansions.
- Administration of support services for virtualization technologies including VMware ESXi, Hyper-V. Conducts design and implementation at the network enterprise level, responsible for WAN/LAN connectivity, routers, firewalls, wireless VLAN routing & switching.
- Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review.
Government IT Services Contractor | Sr. Systems Administrator | November 2014 – December 2018
- Creates, modifies, and maintains user accounts, mailboxes, and security groups through the Exchange Management Console, Active Directory/Office 365 in Windows Server 2008/2012 R2
- Provides functional guidance, supervision, technical support, training and quality control and assurance control at Tier 1, Tier 2, and Tier 3 levels
- Installation of ESXI virtualization servers and used VMWare vSphere to manage Windows Server environments, decreasing physical server footprint and improving network function
- Installs, configures, and supports Microsoft Systems Center Configuration Manager 2012, maintaining server and client updates/security patches
Government IT Services Contractor | System / Network Administrator | July 2014- November 2014
- Configured, installed, supported Cisco routers, switches, adaptive security appliances via command-line interface
- Maintained 37 virtual Windows 2008 Servers, and 12 Cisco switches on classified and unclassified networks
- Implemented cloud-based firewall solutions using OpenDNS Umbrella IPS, increasing protection for private networks and remote users by 45%, 4 consecutive months with without virus attacks
U.S. Army | Information Systems Supervisor | January 2012- July 2014
- Supervises 70 personnel, coordinates, and provides technical assistance for the installation, operation, systems analyst functions of Windows Sever 2008.
- Develops, directs, and supervises training programs to ensure proficiency and career development, over 25 Soldiers promoted
- Developing and enforcing helpdesk systems in which led to the completion of over 5,000 work orders, sustaining capability increasing productivity
U.S. Army | Information Management Officer | May 2004 – January 2012
- Selected above 16 Information Management Officers by the unit Commander to be responsible for Command, Control, Communications, and Computers (C4) for the Headquarters’ and six Special Operations Task Forces and 75 Information systems personnel
- Supervises the deployment, installation, operation projects, and unit level maintenance of multi-functional/multiuser information processing systems on Windows server 2008, giving the Task Force unlimited network functionality
