OBJECTIVE
Accomplished IT Professional with expertise in designing, implementing, and optimizing complex systems. Proficient selfstarter with strong communication skills, able to work collaboratively or independently, and quick to adapt to new challenges and technologies. Committed to ensuring the security, stability, and growth potential of critical systems while contributing to the overall accomplishment of critical objectives.
PROFESSIONAL HISTORY
MSP (2017-Present)
Systems Engineer
- Perform troubleshooting and support for 100+ customers’ domains, servers, and endpoints
- Administer and maintain Microsoft Windows server environments (2008, 2012, 2016, 2019)
- Provide technical support for user and server issues on a 24×7 rotational basis, utilizing ticketing systems
- Administer and maintain Active Directory, DNS, Group Policy, Azure AD, and Intune
- Administer clientside and internal Firewalls. Maintain sitetosite VPN solutions
- Implement and manage Veeam Backup Solutions for efficient data backup, recovery, and disaster readiness
- Manage and maintain Microsoft SQL Server environments (2008, 2012, 2016)
- Deploy and maintain 3rd party software in Citrix Published Desktop and Published Application environments
- Leverage CrowdStrike and Red Canary to proactively investigate, analyze, and mitigate malware threats for both endpoints and server environments
- Worked closely with team members to plan and execute seamless client migrations, ensuring minimal disruption and successful transitions
- Provision, configure and administer Windows VMs in vSphere 5.5/6.5/7.0 environments
- Serve as team lead, directing the development and deployment of server and endpoint monitoring and automation solutions, leveraging custom scripts to enhance operational efficiency
IT Company (2017-2017)
IT Network Technician
- Ran, terminated and installed Cat5/6, coaxial and fiber optic cabling to new and existing systems.
- Designed, documented, deployed and maintained IT networks and all relating A/V hardware for residential and commercial systems
- Managed client projects to ensure critical deliverables and timelines were met
- Worked remotely and onsite with clients to troubleshoot network connectivity issues, to resolve hardware/software issues, and various other application issues
- Configured switches, servers, and all relating A/V hardware to be implemented onsite at client locations
- Provided Tier 1 remote Help Desk Support for clients
- Worked with Support Department to maintain client documentation, improve internal processes and procedures, and ensure timely response to client issues
Splunk (2015-2017)
Sales Development Representative
- Develop go-to-market strategies with agency Account Managers to penetrate net new accounts
- Articulate technical and business value of Splunk data analytics to customers and prospects
- Map value proposition of Splunk capabilities to address agency operational, security and mission needs
- Engage executives in targeted prospect accounts
- Orchestrate discussions with senior execs around their business needs
- Manage and maintain a pipeline of interested prospects
- Leverage CRM (SFDC) and various other tools to manage and track pipeline across assigned territory
- Pipelined over $6 million and closed $2 million in revenue within combined State and Local and DoD accounts
- Computer Repair Technician Staples
- Resolved virus and malware issues
- Setup and configured equipment for customers, including installation of software and hardware
- Restored data, operating systems, files, documents and drivers
- Resolved computer hardware, software, and operating system issues and related peripherals
- Repaired and replaced hardware, including hard drives, RAM, monitors, keyboards, etc.
- Marketing Assistant (Summer Internship) NetApp
- Entered and assigned new leads using Excel
- Ensured correct prospects/leads were aligned with correct accounts
- Produced daily reports using Excel
- Worked with a team to analyze, disseminate and categorize customer information databases
- Managed project deadlines and monitored group milestones
EDUCATION
- Information Technology, Bachelor of Science
QUALIFICATIONS
- Strong Understanding of the OSI and SDLC model Data privacy applications
- System Diagnostics System backup & recovery
- AD, DNS, DHCP, Group Policy Email and network security
- Attention to detail Office 365/Azure/Intune
- Project management Exchange/Teams/Skype
- Disaster recovery/enterprise continuity Documentation
- Strong analytical skills Compliance
- Scripting & automation Troubleshooting
- Database design/maintenance Server Management
- Website design/maintenance Cybersecurity
- Enterprise technologies/ECommerce Customer Service
- Strong communication skills Server administration
- Virtualization Cloud computing
SKILLS
- Networking
- Network diagnostic
- and maintenance skills
- Meraki
- WatchGuard
- Ubiquiti
- Sophos
- Unified Communication
- VoIP
- Operating Systems
- Windows
- Linux
- MacOS
- Virtualization
- VMWare
- ESX/ESXi
- Virtual Box
- HyperV
- Languages ,
- SPL(Splunk)
- Java
- HTML/CSS/XML
- C++
- Python
- MySQL/SQL
- Visual Basic
- PowerShell
- Word Processing
- MS Office Suite
- Applications
- Active Directory
- Group Policy
- Citrix WEM
- Netwrix
- Carbon Black
- CrowdStrike
- Duo
- Citrix Director
- Citrix Studio
- Citrix AppCenter
- VEEAM Backup &
- Replication
- AutoTask
- Datto RMM
- Barracuda
- Solarwinds RMM
- Salesforce
- Okta
- ITGlue
- ControlUp
- Axcient Solutions
- BrightGauge
- Webroot
- Red Canary
- Ring Central
- Cisco Umbrella
- Bomgar
- Printix
- PuTTY
- AngryIP
- Wireshark
