PROFESSIONAL SUMMARY
Hands-on Systems Engineer in an MSP environment supporting multi-site small and mid-sized organizations. Experienced across Windows Server/Active Directory, Microsoft 365/Azure AD/Intune, networking, backup and disaster recovery, cybersecurity controls, and device lifecycle planning. Known for calm, step-by-step support, strong documentation, and shipping upgrades from lab testing through production rollout.
CORE COMPETENCIES
- Backup & Disaster Recovery: Datto BCDR; N-able Cove (end-to-end deployment, alerting, scheduled recovery testing); rapid file/folder restores; RAID volume configuration.
- Cybersecurity: ThreatLocker policy administration; Webroot Endpoint Protection + DNS security; MFA (Duo); access control and least privilege practices.
- Infrastructure, Cloud & Endpoint: Windows Server 2016-2022; Active Directory (users/groups, permissions, GPOs); Microsoft 365/Azure AD/Intune (enrollment, policy deployment); DNS/DHCP; file/print and print servers.
- IT Operations & Training: Asset inventory and lifecycle planning (Dell Service Tags, warranty/EOL tracking); vendor coordination; SOP/runbook documentation with screenshots; staff and end-user training.
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
Systems Engineer
- Support multiple client environments across endpoints, servers, cloud services, and networks; own ticket triage, root-cause analysis, and customer communication.
- Administer Windows Server and Active Directory: domains, users/groups, permissions, GPOs, file shares, and print services; manage account lifecycle and access requests.
- Manage Microsoft 365, Azure AD, and Intune: device enrollment, policy deployment, licensing support, and user access; integrate third-party MFA solutions (Duo).
- Deploy and operate backup/disaster recovery using Datto BCDR and N-able Cove; configure alerting and scheduled recovery testing; execute rapid restores for deleted/corrupted data.
- Maintain cybersecurity controls including ThreatLocker allowlisting policies and Webroot Endpoint Protection/DNS security; reinforce best practices for regulated client environments.
- Perform server/storage administration including RAID configuration and troubleshooting; maintain asset inventor and lifecycle tracking (Dell Service Tags, warranty/EOL) to support purchasing and repairs.
- Create SOPs/runbooks with screenshots and step-by-step procedures; train coworkers and guide end users through new processes and tool rollouts.
Micro Center (2019 -2022)
Sales Associate
- Consulted with customers to translate goals into practical hardware solutions; explained trade-offs clearly to drive confident purchasing decisions.
- Diagnosed hardware and compatibility issues and recommended cost-effective fixes; balanced in-store demand with phone/email requests while maintaining service quality.
LEADERSHIP & COMMUNITY
- Eagle Scout, Boy Scouts of America (Downers Grove Troop 9) – Planned and led a rain garden project for the
- Westmont Public Library, coordinating volunteers, materials, and timelines.
- Technology Support Volunteer (CUSD 201) – Assisted district IT with student Chromebook troubleshooting/repair during lunch periods; supported device readiness for learning.
- Member, National Honor Society
INDEPENDENT PROJECTS & HOMELAB
- Designed and deployed Windows Server/Active Directory environments for personal clients (DNS/DHCP, file shares, security groups, and GPO-based configurations); built and maintained personal web servers and email domains; tested deployments, updates, and licensing in a lab environment before implementing production changes.
