ABOUT ME
Results-driven IT professional with over 16 years of experience in support, engineering, managing infrastructure and automating systems. Proven expertise as an IT Manager, Senior Systems, Automation & Infrastructure Engineer. Skilled in developing and implementing innovative solutions to improve operational efficiency, streamline processes, and enhance overall performance. Exceptional leadership abilities with a track record of effectively leading cross-functional teams and achieving organizational objectives.
CERTIFICATIONS
- AWS Certified Cloud Practitioner
- AWS Partner: Cloud Economics
- Accreditation
- AWS Partner: Sales Accreditation
- (Business)
- AWS Partner: Technical
- Accreditation
- Microsoft Azure Fundamentals (AZ-
- 900)
- CompTIA A+ Certification
SKILLS
- Azure
- AWS
- Office 365
- Google Workspace
- Hyper-V
- VMWare
- Active Directory
- AzureAD / Entra
- SharePoint
- PowerShell
- Windows Server
- Fortinet
- Cisco CLI
- Meraki
- Problem Solving
- RMM Automation
WORK EXPERIENCE
MSP in Houston (2021- Present)
IT Manager / Sr. Sys Engineer / Automation & Infrastructure
- Led a team of IT professionals from tier 1 helpdesk to tier 3 system and network engineers
- Established and enforced IT policies, procedures, and best practices to put team in position to be able to best serve our customers.
- Provided technical leadership and mentorship to junior team members, fostering a collaborative and high-performance work environment.
- Spearheaded automation initiatives to optimize workflows, reduce manual tasks, and enhance productivity, increasing efficiency.
- Management of IT projects, scheduling, and resource allocation, ensuring that projects were delivered on time, within budget, and to spec
- Played a key role in the selection and deployment of technologies, including cloud services, remote management platforms, and automation tools.
- Maintained and implemented infrastructure to support business-critical applications and services
- Proactively monitored system performance, identified areas for optimization, and implemented measures to mitigate risks and vulnerabilities.
Small MSP in Houston (2020-2021)
System Administrator
- Implementing documentation and procedures for MSP tools, such as CW Manage, Auvik, Office 365 Partner Portal, Azure, and Meraki.
- Providing remote and on-site support and management of network equipment, Windows servers, VoIP, printers, and other miscellaneous systems. Support and manage desktop/laptop and Windows Virtual Desktop environment.
- Consulting on hardware for current and future plans with clients.
- Cleaning up of existing internal infrastructure, such as DNS records for O365 clients, RMM device list cleanup and migration to new RMM tool, for example)
Another MSP (2018-2019)
System Administrator / Cloud/Virtualization Project Lead
- Working with and troubleshooting Cisco networking gear including switches, routers, firewalls.
- Using the Cisco CLI for administrative purposes as well as support and troubleshooting of Cisco Meraki.
- Supporting Windows Server 2008-2019 administration including Active Directory, Group
- Policy, DNS, DHCP, File Shares, Print server.
- Providing wireless support for Cisco and Meraki devices for workstation and cell.
- Troubleshooting end user/desktop support request for Windows 7-10 as well as limited Mac support.
- Supporting administration and maintenance of virtualization and cloud environments such as Azure, O365, VMware, Hyper-V.
- Supporting and managing email migrations from GSuite/Exchange 2013 to Office 365.
Real Estate Company (2012-2018)
System Engineer
MSP (2008 -2011)
On-Prem Desktop Support
