Experience
MSP (2014-2025)
Solutions Engineering Manager (Remote) 2023 – 2025
- Served as a member of the Leadership team and contributed to strategic planning and interdepartmental processes
- Led consistent team communication and fostered a collaborative approach to problem-solving
- Created processes and procedures to standardize project implementation and support workflows
- Provided expert technical guidance to the software development team for ground-up rebuild of custom middleware application to modernize the application to use APIs
Sr. Project Engineer (Remote) 2019 – 2023
- Architected a custom middleware software integration between two third-party applications (AI-powered end- user frontend and ERP backend)
- Provided expert-level technical support for custom middleware integration as Subject Matter Expert (SME)
- Designed Azure environments with AVD to run business-critical ERP application for SMB clients
- Performed Microsoft 365 to Microsoft 365 migrations via third-party migration tools to move user accounts, mailboxes, OneDrive, and SharePoint data
- Administered hybrid identities with Active Directory, Entra ID, and Entra ID Domain Services
- Configured and administered VMware clusters on hyperconverged hardware, such as Dell VRTX
Project Engineer 2016 – 2019
- Migrated on-premises physical and virtual servers to Azure and private cloud (VMware)
- Migrated email from Exchange and G-Suite to Microsoft 365
- Setup new Microsoft 365 tenants with Azure AD Connect
- Configured Microsoft 365 best practices for Conditional Access and Intune
- Configured Microsoft SQL servers and managed maintenance jobs
- Resolved Tier 3 and escalated help desk tickets
- Created and maintained customer documentation
- Administered internal IT applications, including Microsoft 365, Automate, Control, Manage, IT Glue
Service Engineer 2014 – 2016
- Resolved Tier 1 and Tier 2 help desk tickets
- Setup new workstations and laptops
- Configured firewalls, switches, and wireless access points
- Configured network storage appliances
IT Company (2013-2014)
Business Operations Support Specialist
- Resolved desktop, server, and networking Tier 1 help desk tickets
- Built and maintained Windows desktops and servers
- Installed and configured network firewalls
- Created and updated network documentation
Education
- Bachelor of Science, Computer Technology
Skills
- Technical Skills: Azure, Microsoft 365, VMware, Windows Server, Microsoft SQL Server, Networking, Routing, Wireless, Client-server ERP systems, Windows 10, Windows 11, Active Directory, DNS, Entra ID, Entra ID Domain Services
- Interpersonal Skills: Communication, Critical-thinking, Problem-solving, Teamwork, Troubleshooting
Certifications
- WatchGuard Network Security Essentials
- CompTIA Network+
