Azure & M365 Engineer (Multiple Certs)

EDUCATION / TRAININGS / CERTIFICATIONS

Certifications:

• Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) May 2025
• Microsoft Certified: Identity and Access Administrator (SC-300) Oct 2024
• Microsoft Certified: Azure Administrator Associate (AZ-104) June 2022
• Microsoft Certified: Microsoft 365 Fundamentals (MS-900 Dec 2022
• Microsoft Certified: Azure Fundamentals (AZ-900) August 2023
• AWS Certified: AWS Solutions Architect – Associates July 2020
• CCNA (Cisco Certified Network Associates September 2014
• CCENT (Cisco Certified Entry Networking Technician August 2014

Certifications from College

• Internetworking Technician December 2013
• System Support Specialist December 2014
• CompTIA and Network Pc Technician February 2015
• CCNA Security February 2015
• System Support Specialist August 2015

Degree: Associates in Computer Science

• Major: Computer Internetworking and Technology

Degree: Bachelor’s in Management

• Major: Business and Management

Work Summary

 MSP-Gold Partner (2021-Present)
Cloud Engineer

• Implement, manage, and monitor Azure resources, including VMs, storage accounts, and virtual networks.
• Configure and manage Azure Active Directory, identities, users, groups, and RBAC permissions.
• Manage Azure networking, including VNets, NSGs, firewalls, VPN gateways, and load balancers.
• Deploy and manage Azure Storage, including blob, file shares, and storage security
• Implement Azure Backup, disaster recovery, and site-to-site replication.
• Secure Azure environments using Key Vault, Managed Identities, and conditional access.
• Experienced creating and managing host pools, session hosts, workspaces, and application groups.
• Configure and manage Microsoft Intune and Defender environments, including policy creation, compliance management, and device administration.
• Manage customer onboarding in Microsoft Partner Center, including GDAP relationship setup and security group creation for Cloud9 clients.
• Troubleshoot RDP, Azure Virtual Desktop (AVD), Windows Server permissions, and connectivity issues for client environments.
• Troubleshoot RDP, AVD, Windows Server permissions, and connectivity issues for clients.
• Purchase and assign Microsoft licenses for customers and resellers.
• Deploy AVD solutions and configure Azure Recovery Vaults for virtual machine (VM) and database backups.
• Provide Office 365 support, including user creation, password resets, Outlook configuration, OneDrive setup, and email backup assistance.
• Resolve issues related to Office 365, OneDrive, Microsoft Exchange, SharePoint, and Active Directory.
• Scale Azure VMs by increasing disk capacity, CPU, or memory based on performance requirements.
• Configure and manage virtual machines, including disk/memory allocation, scheduled backups, and performance optimization.
• Configure Azure Disaster Recovery in a secondary region, enabling VM replication for high availability and business continuity
• Implemented and configured SharePoint /Copilot AI agents, improving employee productivity and reducing manual workload by automating routine SharePoint and content management tasks.

Recent Migration Projects:

• IMAP Migration: Led IMAP-based email migrations from Gmail to Microsoft 365, including domain verification, DNS updates, migration endpoint setup, batch creation, data validation, and post-migration troubleshooting.
• AVD Upgrade – Windows 10 to Windows 11: Performed Windows 10-to-Windows 11 AVD upgrades, including image updates, session host replacements, and user testing.

Bank (2018-2021)
System Support Cloud Engineer

• Troubleshot Office 365 connectivity issues, password reset, email forwarding, account creation, setting up Alias, assigning licenses, backing up outlook, One drive and Teams connectivity issues.
• Setting up Defender and Onboarding devices for the client machines. Creating configuration /compliance policies in Intune,
• Create and troubleshoot Azure VPN connections
• Set up, configured and troubleshoot Azure AVD, session hists and host pools for the users.
• Configured and renewed SSL certificates for RDP Apps/ URLs.
• Set up MFA, Conditional access, Bit locker and assign users in Intune/ AD groups.
• Creates Microsoft 365/ security groups and distribution lists and solves issues with members/ licensing.
• Patching servers (Virtual machines) and setting up Automation accounts by setting up Runbooks and jobs in Azure environment.
• Setup up storage accounts, checking logs and created alerts.
• Setup Content delivery Network for the clients.
• Creates VM restore by using Azure Recovery services vault
• Migrated Client’s email accounts from On-Perm Exchange server and GoDaddy to Microsoft 0365 platform.
• Monitoring alerts/ performing reboots from VMware/ vSphere web client and Solar Winds, monitoring CPU, Memory, Storage.
• Configured A records/ CNames mapping IPs within the company’s network at Azure/ Infoblox Grid Manager, Azure Domain services.
• Configured servers by remotely login by Avocent DS view or console, domain join.
• Troubleshoot One drive, SharePoint and Teams issues.
• Azure/ M365 license-based roles assignments to the users based on requests/ requirements.

MSP (2017-2018)
Cloud Support Engineer

• Experience with Microsoft Office365, Intune, and Exchange and Azure portal.
• Utilize eDiscovery to trace emails for compliance, security, and investigative purposes.
• Deploy and configure virtual machines (VMs) in Azure, including assigning Blob storage/containers and automating patch management.
• Administer, troubleshoot, and monitor Microsoft Exchange 2010 Mail servers, Lync, Blackberry Enterprise Server, Enterprise Vault servers, and Office 365.
• Set up Multi-Factor Authentication (MFA) and manage password resets/changes as per customer requirements.
• Implement AWS Lambda functions with CloudWatch to automate EC2 instance start/stop processes, optimizing cost savings.
• Create and manage reserved capacity instances (RIs) in customer environments to improve resource efficiency.
• Generate cost-saving reports and billing optimizations based on insights from Azure Advisor.
• Perform migrations from on-premises to Office 365, troubleshooting errors and ensuring seamless transitions.
• Troubleshoot critical hardware, printer, and software issues, addressing day-to-day user support tickets.
• Perform database backups using SQL Server Management Studio (SSMS) and facilitate data transfers between databases.

AT&T (2016-2017)
Internet Data Center Engineer

• Responsible for installing, configuring, and troubleshooting Servers, Routers, Switches, Tapes libraries and other equipment for AT&T and its customers.
• Running cross connects between customer’s cage to AT&T MDF (Dmarc)
• Troubleshoots client problems, blade servers, web systems, chassis, Idrac, management controller cards, modems, installing CPU’s, hard drives, and memory cards etc.
• Upgrading server’s/ router’s firmware as per client’s requirement.
• Check customer’s power in each rack that meets the compliance/ requirements and maintain client’s power data base.
• Configuring network/ ILo settings as per client’s requirement.

Large IT Company (2014-2016)
System Support Engineer

• Network Operations Center Feb 2014 to Jan 2016
• Responsible for monitoring and remotely troubleshooting the networks, which included responding to tickets for customer issues or network outages for Chicago Public Schools and more than 200
• Sentinel’s Customers.
• Experienced with Solar Winds, Microsoft Visio, Microsoft Exchange, and Microsoft Outlook.
• Performed troubleshooting of the network to resolve issues.
• Performed daily troubleshooting of the network to resolve tickets for vendors and clients.
• Performed NOC/technical support for the network engineering department. This included monitoring, troubleshooting and resolution of customer problems.
• Monitored and troubleshot ISP networking devices and servers and created back-up procedures to minimize downtime.
• Diagnose and solved the customer network connectivity issues and verified the connectivity between the clients and ISP.
• Monitored and Configured Active Directory according to the customer’s requirement.