Azure Network Pro + CCNA + M365 Admin: A Triple Threat for Your Team

CERTIFICATIONS:

PROFESSIONAL EXPERIENCE:

MSP (2024-Presnet)
Senior Cloud & Managed Services Engineer

Retained previous responsibilities while expanding into infrastructure duties as Hi-Touch POD Lead, Internal Escalation Point, and Microsoft SME for the NOC.
Leading and collaborating on key projects, including:
Designing/configuring Azure vNETs, routing tables, and NSGs for SAP deployment in Azure.
Migrating on-prem domain controllers to Azure with Azure Migrate.
Consolidating two domains into a single parent domain for better manageability.
Integrating Okta with VPN via SAML for MFA.
Rolling out MFA registration campaigns and conditional access policies in Microsoft 365.
Hardening hybrid environments using Group Policy and Microsoft Defender.

Cloud & Managed Services Engineer December 2022 – April 2024

Provided Tier 1 support via phone, email, and remote sessions for Hi-Touch POD clients.
Resolved end-user software, hardware, mailflow, and connectivity issues.
Troubleshooting and supporting on-prem (physical/virtual) and cloud infrastructure.
Administration of Client’s environments via: Microsoft 365 Admin Center, Azure, Active Directory, vCenter/ESXi, Cisco Meraki, Mimecast, Cisco IronPort, Okta, Auvik
Tools: ConnectWise (Ticketing/RMM)

Large Home Repair Company (2021-2022)
Help Desk Agent

Provided rapid resolution for local/remote software, hardware, VPN, and LAN issues.
Managed users, groups, and MFA credentials in AD and Azure AD.
Administered email accounts, shared mailboxes, and distribution lists via Exchange Admin Center.
Configured and deployed new domain-joined machines.
Handled asset management across the organization.
Supported environments: Windows OS, AD, Azure AD, Lansweeper, Cisco AnyConnect, Office 2019
Devices: Desktops, laptops, MFPs, VOIP phones, Android/iOS

EDUCATION: