SKIL L S
- Customer Relationship
- Management
- Customer Success Strategies
- Effective Time Management
- Strategic Planning & Execution
- Budgeting & Forecasting
- Negotiation
- Revenue Growth
- Spanish Speaking
PROFESSIONAL SUMMARY
- Results-driven professional with a passion for optimizing customer success and delivering exceptional experiences.
- Skilled at leading cross-functional teams to foster strong customer relationships, drive engagement, and achieve business goals. Adept at building trust with customers and stakeholders, identifying needs, and delivering tailored solutions that support long-term success and revenue growth. Focused on delivering results while ensuring a seamless, world-class customer experience.
EMPLOYMENT HISTORY
MSP (2021-Present)
Account Manager
- Managed a portfolio worth $200K per month, consistently driving both non-recurring and recurring revenue growth.
- Delivered comprehensive 3-year roadmaps for clients, aligning strategic goals with IT solutions to ensure long-term success and satisfaction.
- Collaborated with cross-functional teams to resolve customer issues promptly, ensuring high satisfaction and seamless service delivery.
- Proactively monitored customer engagement and usage metrics, providing tailored support to enhance customer success and retention.
- Negotiated and closed a 3-year contract with a major enterprise client, increasing revenue by 6%.
- Developed and implemented a customer health scoring system to identify and address customer needs, driving better engagement and reducing churn.
Toyota (2016-2021)
Internet Sales Manager
- Created and executed innovative marketing campaigns to drive new customer acquisition and boost sales.
- Managed customer follow-up processes, enhancing satisfaction and fostering long-term loyalty.
- Launched a successful referral program, increasing lead generation by 15%.
- Stayed up to date on industry trends, product offerings, and competitor pricing to ensure competitive advantage and informed decision-making.
Freelance Graphic Designer (2020-Present)
- Delivered custom design solutions for a diverse range of clients, including branding, logos, marketing materials, and digital assets.
- Collaborated closely with clients to understand their vision, creating visually compelling designs that effectively communicate their message and drive engagement.
- Managed multiple projects simultaneously, ensuring timely delivery while maintaining high quality and attention to detail.
- Stayed current with design trends, software advancements, and best practices to produce innovative, on-brand visuals.
- Built long-term relationships with clients, resulting in repeat business and referrals.
EDUCATION
- Associate of Arts
- Graduated with High Honors
