OBJECTIVE
Professional IT Specialist providing exceptional technical support and customer service. Highly skilled in troubleshooting software and hardware issues, identifying root causes, and implementing effective solutions to ensure optimal system functionality. Adept at utilizing ticketing systems, remote access tools, and knowledge bases to promptly resolve user problems. Excellent communication and interpersonal skills, with a track record of building positive relationships with clients and colleagues. Committed to delivering timely resolutions and exceeding end-user expectations. Eager to leverage expertise in the field to contribute to the success of an organization’s IT operations.
PROFESSIONAL EXPERIENCE
MSP (2022-Present)
Tier II Hybrid Technician
- Provided Networking and Desktop Support to various Offices and Businesses in a help desk environment and Onsite as well
- Using a ticket-based system troubleshooted various issues from proprietary software to common computer issues such as Printers, Displays, Peripherals, Email, and Hardware failure
- Assisted with network configuration utilizing a router, network ap’s and network switch setup
- Managed systems that utilized Windows Servers and Active Directory to connect office infrastructure
- Help offices manage their Microsoft Domains and 365 set ups
Engineering Company (2019-2022)
Cad Designer
- Received and Interpreted gathered field data in order to create Residential Home Surveys
- Created a wide degree of Surveys according to client preferences and requirements that would often change and require different procedures and skills
- Became experienced with programs such as AutoCAD, Microsoft Word, Microsoft Excel, and PDF viewers that were needed to finish tasks
University of Texas at Dallas (2017-2018)
Student Volunteer Technician
- Provided Networking and desktop support to students and staff
- Hardware repair on desktops and laptops
- Answered IT support tickets such as setup of workstations and email issues
- Configured windows systems for campus offices
EDUCATION & CERTIFICATIONS
- Comptia A+ Certified – Comptia NET+ Certified
SKILLS
- Bilingual in English and Spanish
- Microsoft 365 apps and Management
- Windows and MAC OS
- Hardware and Software Repair
- Critical Thinking, Adaptable, Problem Solving
- Active Directory and Workgroups
