Professional Summary
Experienced IT specialist with a robust technical background, complemented by a strong sense of self- discipline and a proactive mindset. Accomplished in implementing and maintaining processes for both software and hardware. Detail-oriented with strong analytical skills and the ability to quickly grasp new concepts, all driven by a dedicated work ethic.
Professional Experience
MSP (2016-2024)
IT Support Specialist [tier I, II, III]
- Managed daily support request to end-user, focusing on reducing downtime and ensuring that
- clients receive timely, personalized service
- Facilitated seamless integrations with third-party vendors
- Developed and executed migration plans
- Managed critical areas including server deployment, active directory management, group
- policies, backup and disaster recovery
- Visited client offices across five boroughs to resolve hardware issues, troubleshooting and
- repairing desktops, laptops, and peripheral devices
- Performed routine maintenance tasks, including system updates and hardware checks
- Collaborated with clients to understand their specific IT needs, tailoring solutions and
- recommendations to improve their operational efficiency
- Performed on-site server migrations and installations, ensuring minimal downtime and seamless
- integration
- Provided mentorship and leadership to junior IT specialists
- Addressed and resolved escalated technical issues
- Compiled and recorded technical problems and solutions in the internal knowledge repository
IT Company (2012-2016)
Junior IT Support Specialist
- Resolved support requests related to hardware, software and network issues
- Set up and configured new workstations and peripherals
- Installed and updated software applications and operating systems
- Performed routine system maintenance and applied updates
- Diagnosed and repaired hardware issues and connectivity problems
IT Company (diff. than above) (2008-2012)
Technical Support Representative
- Provided technical support for Sony Reader E-book store
Skills
Soft
- Organized
- Teamwork oriented
- Problem-solving
- Attention to detail
- Customer service
- Fast learner
Technical
- Domain administration
- Backup and recovery
- Hardware and software maintenance
- Hyper-V, VMware, AWS, Azure
- ITIL knowledge
- Network administration
- SonicWall, switches, access Points
- Office 365, G-suite administration
- Project Management
- RMM and PSA Administration
- Windows Server 2003 – 2022
- Windows OS and iOS
- MSP experience
- DUO
- Intune
- Webroot
- Exclaimer
- DVR security system
Language
- English and Spanish
Education
- Bachelor of Science: Systems Engineering
- Certifications: IPV6 Network and Data Centers
