Work Experience
MSP (2018-Present)
Technology Alignment Manager
- Ensure functionality and security of the network environment by keeping track of applied security certificates and keeping applications up to date and patched.
- Meeting with clients and recommending actions to improve the security and functionality of their network and business environment.
- Training users on IT best practices.
- Assisting in the completion of tech support tickets as Tier 2 support.
Department Store (2015-2018)
SYSTEMS ADMINISTRATOR / LEAD TECHNICIAN
- Implements, installs, configures, monitor, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.
- Responsible for integration of user work stations, including MAC
- workstations, with Microsoft Windows server operating systems and Active Directory. Monitoring and configuring server/client antivirus and
- backup software. Configure, install and monitor networks devices such as routers, switches and access points from various vendors such as Meraki,
- Cisco, Fortinet and Netgear. Monitor, maintain and configure VMWare esxi host and client VMs. Setup remote access for clients.
- Regularly confers with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs.
- Provides support to site-managed technical staff regarding system administration and usage.
- Directs efforts of technicians who are involved in diagnosing and correcting system related failures and performing system management
- activities; determines logical solutions to complex system administration and application problems.
AMERICA BUSINESS COLLEGE (2010-2015)
IT INSTRUCTOR /COMPUTER REPAIR INSTRUCTOR/ COMPUTER REPAIR
- As an IT instructor my main responsibility was to teach the basic computer skills needed to comfortably develop one’s self in a modern working environment with an emphasis on the
- IC3 certification provided by Certiport. For more information about the Internet and Computing Core
- Certification follow the following link: IC3 Certification
- As a computer technician instructor my main responsibility is to educate students about troubleshooting processes involving computer software and hardware with an emphasis on modern computer systems and also to teach them the proper way of disposing
- equipment in a safe manner for the environment as part of the Green IT section in preparation for the CompTIA Strata IT Fundamentals Certification and CompTIA A+ certification exams.
- For more information about the certifications provided by CompTIA please follow the provided links (Press and hold down the CTRL key and click on each individual link):
- CompTIA Strata info / CompTIA A+ info
- As a computer repair technician my main responsibility is to fix any software and/or hardware related problem with the equipment at our facilities and our costumers’. We
- offer a wide variety of computing solutions, from updating and maintaining old systems and equipment to upgrading to accommodate a newer OS, software installation, data migration, back up set ups, data recovery and much more.
- Within the company I also contribute by providing continual training in various software such as Photoshop CS6 and other multimedia software for marketing and designing purposes.
Skills
- VMware (3 years)
- Virtualization (6 years)
- Microsoft Office (6 years)
- Office 365 (5 years)
- Project management (3 years)
- Software troubleshooting
- IT (9 years)
- IT infrastructure (6 years)
- IT service management (5 years)
Additional Information
- Proficient use of MS Office 365 suite of applications specializing in MS Word, MS Excel, MS PowerPoint and MS Publisher.
- Efficient problem solver, team player and leader.
- Competitive knowledge of IT based work environments, computer systems hardware and software configuration, virtualized and cloud computer environments, maintenance, installation and troubleshooting.
- Experienced in retail-focused software such as Micros and Xstore and retail-based hardware such as Verifone EMV compliant card readers.
- Competitive knowledge of VMware based infrastructures, ESXI 5.5 and newer, Citrix, Fortinet, and Meraki firewalls, comprehensive knowledge of graphic design and video editing software.
- Ability to quickly learn new scenarios and adapt to different working environments.
- Bilingual English/Spanish
