SUMMARY
Certified CCNA with strong critical thinking and problem-solving skills and experienced with Cisco, Palo Alto, Fortinet, and troubleshooting. Skilled in incident response, security standards, customer service with clear communication, and teamwork with peers.
EXPERIENCE
Managed Service Provider (Same as below) | Network Engineer | April 2026 – Present
- Supported and maintained Cisco networking infrastructure, configuring and troubleshooting routing and switching technologies such as OSPF, BGP, VLANs, trunk ports, VPNs and tunneling, and Layer 2/Layer 3 connectivity.
- Diagnosed, troubleshoot, and resolved problems involving Windows server DNS, Windows server DHCP, NTP, TCP/IP stack, and other core network services to maintain stable network operations.
- Installed, configured, and replaced network device and hardware, including cable verification, routers, switches, firewalls, and wireless access points, while following established change management procedures.
- Maintained VMware virtual infrastructure by deploying virtual machines, allocating resources, and assisting with host and storage management.
- Managed both wired network and wireless network equipment for over 200 endpoints, conducting bi-weekly audits and utilizing Cisco IOS to ensure both optic and wi-fi worked flawlessly.
- Ensured adherence to compliance standards across all network operations by monitoring and documenting network configuration changes.
Managed Service Provider | Service Desk Analyst | January 2023 – April 2026
- Provided support for customer satisfaction to users using Spiceworks ticket triage for issue resolution with SLA compliance.
- Oversaw IT operations with the deployment of hardware to customer sites and configured PCs and other devices for use including VoIP, printers, and card readers.
- Scheduled upgrades and performed network security on software and replaced damaged customer hardware and workstations.
- Helped provide support tools for customers in how to utilize AI tools such as ChatGPT, Microsoft Copilot, and Google Gemini with alert monitoring.
EDUCATION
Master of Education
Bachelor of Science
CERTIFICATIONS
- CCNA
- AWS Knowledge: Cloud Essentials
SKILLS
Cisco Routing and Switching, Palo Alto Next Generation Firewalls, Fortinet FortiGate Firewall, Routing Protocols (OSPF, BGP), DHCP, DNS, IP Subnetting and Network Design, Network Hardware Installation, Spiceworks Ticketing System and Change Management, Wireshark Packet Capture, Active Directory, Microsoft Office 365.
