Experience
MSP (2022-Present)
System Engineer
- Promoted from Field Engineer to Senior Systems Engineer based on performance and technical growth
- Handle escalation and project-based tickets using Autotask, Datto RMM, and IT Glue
- Serve as Global Administrator for M365 environments, managing Conditional Access, Autopilot, Intune deployments, device
- policies (DLP), and tenant administration
- Assist with M365 migrations, SharePoint deployments, and VoIP/phone system migrations
- Build and maintain VMware and Proxmox environments; perform VM setup, replication, backups, and recovery (Veeam)
- Configure and deploy firewalls from the ground up (FortiGate, Meraki, Ubiquiti)
- Perform switch configuration, structured cabling, and full network buildouts
- Participate in client discovery calls and onboarding processes; recently began supporting onboarding initiatives post- promotion
- Conduct network assessments and identify upsell opportunities for infrastructure improvements
- Support Azure VM environments and troubleshoot VDI-related issues
- Contribute to project work while continuing to support high-level escalations (approx. 75% projects / 25% escalations)
Field Engineer September 2022 – October 2025
- Deploy and configure Windows Servers (physical and virtual), including bare-metal hardware installations
- Troubleshoot and resolve business critical issues on-site and remotely for our customers
- Collaborate with several teams including engineering, service desk, project managers, sales, retention, and sub-contractors in order to deliver maximum value to our customers
- Act as primary on-site technical contact for all of our local customers ensuring clear communication, timely issue resolution, and a positive customer experience
- Regularly translate complex technical topics into explanations that non-technical people can understand in a way that is not condescending
- Schedule field services department based on customer needs
- Schedule and supervise contractor work to ensure proper adherence to quality, safety, and compliance
- Deliver technical reports and site surveys to project management and engineering teams to ensure on-track and informed discovery process during customer onboardings
- Deploy and configure network equipment for customers that desire network administration
- Deliver tailored technical solutions and recommendations during on-site consultations
Beverage Distributor (2017-2021)
PC Technician
- Troubleshot various issues critical to the sales force and found solutions
- Repaired or renewed damaged or old computers
- Supported company through a ransomware hack and subsequent network rebuild
- Supervised technicians to ensure support tickets came to acceptable resolutions
- Ensured smooth transition and installation of critical systems for business operations during company relocation by moving entire data center in a single weekend
SKILLS
- Network configuration and troubleshooting
- Firewall management
- Windows Server administration
- Over 15 years of experience in PC building, repairing, and troubleshooting
- Works well with others and has a high level of patience to see projects through
- Adaptability and flexibility to ensure that customer needs are met, regardless of original scope of work
Certification
- CCNA Certified
