PROFESSIONAL SUMMARY
Results-driven Senior Network & Systems Engineer and IT leader with 15+ years of hands-on experience designing, deploying, and managing complex infrastructure for SMB and enterprise clients. Proven track record running a successful MSP, leading cross-functional technical teams, executing zero-downtime migrations, and aligning IT strategy with business objectives. Equally effective as an individual contributor and as an IT Manager/Director – comfortable owning budgets, vendor relationships, compliance programs, and mentoring engineering teams. CCNP/CCNA/MCSA certified.
CORE COMPETENCIES
- Network Design & Management
- IT Strategy & Team Leadership
- Cloud Migration (Azure / AWS)
- Firewall / Security (Cisco, Fortinet)
- Vendor & Budget Management
- Office 365 & SaaS Administration
- Windows Server (2008-2025) & Linux
- Disaster Recovery & Backup (Datto)
- Virtualization (VMware / Hyper-V)
- MSP / RMM Tools (Kaseya, ConnectWise)
- Compliance & Risk Management
- Stakeholder Communication
PROFESSIONAL EXPERIENCE
Managed Service Provider | Principal Network Engineer & Founder | Jan 2022 – Present
- Founded and operated a managed service provider serving SMB and enterprise clients, taking over key accounts following a Managed Service Provider’s acquisition by a larger MSP.
- Design and deploy secure, scalable LAN/WAN and cloud infrastructures across multi-site client environments, supporting business continuity and growth readiness.
- Serve as virtual CIO for select clients – owning IT roadmaps, budgets, vendor negotiations, and compliance alignment (NIST, CIS).
- Execute complex migrations including Office 365 tenant transitions, Windows Server upgrades (2016-2022), and AWS/Azure cloud onboarding with minimal downtime.
- Configure and manage firewalls (Cisco ASA, FortiGate, SonicWALL), VPNs, VLANs, Cisco Meraki wireless, and SD-WAN deployments.
- Oversee monitoring, patching, and data protection (Datto/Shadow Protect) via RMM automation, improving service consistency and SLA adherence.
- Maintain 90%+ client retention rate through transparent communication, proactive support, and documented SOPs and network runbooks.
- Hire, mentor, and guide intern engineers through Tier 1-3 escalations, building a capable and reliable support pipeline.
Managed Service Provider | Senior Network Engineer | Mar 2018 – Jan 2022
- Led multiple large-scale Office 365 email migrations for clients, reducing per-seat email costs and improving collaboration reliability.
- Directed server migration projects to Windows Server 2012/2016/2019/2022 – zero unplanned downtime across all engagements.
- Acted as primary escalation engineer for Tier I/II support team; mentored junior engineers and reduced average ticket resolution time.
- Configured and hardened firewalls, managed switches, access points, and VPN infrastructure for 30+ client environments.
- Conducted vulnerability assessments and implemented network security improvements; reviewed backup integrity via Automate/RMM tooling.
- Created and maintained detailed network documentation, change logs, and client-specific runbooks.
Managed Service Provider | Network Engineer | 2015 – Feb 2018
- Managed mixed-OS environments (Windows Server, Linux/CentOS) for SMB clients, maintaining uptime SLAs.
- Deployed and administered VMware ESX 5.5 environments; configured RAID 10 arrays for performance and redundancy.
- Provided remote and on-site technical support via LabTech RMM, achieving high client satisfaction scores.
- Built and maintained package repositories on CentOS 6.5 for efficient software deployment across client fleets.
Managed Service Provider | Lead Network Technician | 2011 – 2015
- Managed Active Directory users, groups, and GPOs; enforced access control policies across client organizations.
- Deployed software packages, managed helpdesk tickets, and delivered end-user training, driving high satisfaction scores.
- Performed OS installations, hardware deployments, and routine system updates to maintain reliable IT environments.
TECHNICAL SKILLS
Networking LAN/WAN, Cisco ASA Firewall, FortiGate, SonicWALL, Aruba, Cisco Meraki, VOIP, VPN, VLAN, SD-WAN, Wireshark, AlienVault
Servers & OS Windows Server 2008 R2 – 2025, Windows 10/11, Linux (Ubuntu, CentOS, Red Hat), Active Directory, Group Policy, DNS, DHCP
Virtualization VMware ESXi, Microsoft Hyper-V, VMware Fusion, Parallels
Cloud Microsoft Azure, AWS EC2, Office 365, AppRiver, Intermedia
MSP / RMM Kaseya, LabTech, ConnectWise, MyIT Process, Datto, Shadow Protect
Security Firewall configuration & hardening, vulnerability assessments, NIST framework, MFA/IAM, endpoint protection, backup & DR
Languages / DB PowerShell, Python, Shell scripting, MySQL, Amanda DB
Hardware Cisco ASA 5500, Firepower, Routers 1100/2600/2800/3600, Switches 2900/3500, SonicWALL TZ 200 Series
CERTIFICATIONS
- CCNP: Routing & Switching
- MCSA: Windows Server 2012
- CCNA: Routing & Switching
- MCITP: Server Administrator 2008
- CCNA: Security
- MCP: Windows 7 & 10
EDUCATION
M.S. Information Security Systems
B.S. Computer Science
