EXPERIENCE
MSP (2022-Present)
Centralized Services Engineer 03/2025 – Present
- Administer Datto RMM, creating and maintaining automated tasks, patching and monitoring policies to
- ensure endpoint health, security, and compliance.
- Develop and implement PowerShell automation within Datto RMM and Microsoft 365, eliminating
- repetitive tasks and improving operational efficiency.
- Deploy and administer Microsoft 365 tenants, implementing Conditional Access policies and enforcing
- MFA to strengthen security and reduce unauthorized access.
- Configure, deploy and monitor CrowdStrike EDR, to detect, contain, and remediate advanced threats,
- strengthening endpoint security and reducing organizational risk.
- Configure Intune to automate device enrollment and deliver zero-touch provisioning with Autopilot,
- standardize application rollout and enforce device compliance.
- Manage backup and disaster recovery solutions to ensure data integrity and business continuity.
- Maintain and improve internal and client-facing documentation with IT Glue, standardizing processes
- and supporting knowledge transfer across teams.
Professional Services Engineer 07/2023 – Present
- Install on-site network infrastructure, including firewall, switches, cabling, and wireless access points,
- configure DHCP/DNS, VLAN, ACL, site to site and client VPNs to meet client requirements.
- Perform migrations of legacy on-premise servers and applications to Azure IaaS and PaaS services,
- increasing scalability, resiliency, and performance.
- Supported security incident response efforts, performing investigation, log analysis, containment, and
- remediation to minimize operational impact and reduce risk.
- Implemented security awareness and phishing simulation programs, delivering end user training that
- reduced social engineering risk and strengthened organizational compliance.
- Serve as the final point of escalation for all help desk tickets, providing advanced troubleshooting, root-
- cause analysis, and high impact resolutions to support client operations.
Service Desk Analyst 07/2022 – 07/2023
- Supported 1,600 endpoints across 60 client environments, ensuring reliable operations and consistent IT
- service delivery.
- Troubleshoot hardware, software, and network issues across client environments, ensuring timely
- resolution and minimal downtime.
- Administered Active Directory environments, configuring Group Policies, DHCP, DNS, file/print
- services, and Azure AD synchronization to support hybrid identity.
- Assisted office relocations and server room deployments, coordinating logistics to minimize downtime
- and maintain business continuity.
- Supported client onboarding by configuring endpoints and setting up user accounts and permissions,
- enabling seamless access and operational readiness.
CERTIFICATION
- CompTIA A+, CompTIA Network+, AZ-900, Associate Google Workspace Administrator
EDUCATION
- BBA in Computer Information Systems
