PROFESSIONAL SUMMARY
Microsoft Certified Azure Solutions Architect Expert with 8+ years of experience designing, implementing, and supporting enterprise infrastructure, cloud solutions, and Microsoft technologies within fast-paced Managed Service Provider (MSP) environments. Proven success leading Azure migrations, Microsoft 365 deployments, infrastructure modernization initiatives, and Tier III escalation support across environments exceeding 3,000 endpoints.
Strong expertise in Microsoft Azure, Microsoft 365, Entra ID, Intune, Conditional Access, Defender, PowerShell automation, virtualization, networking, and cybersecurity. Recognized for technical leadership, exceptional client relationships, and delivering scalable solutions that improve operational efficiency, security, and business continuity.
CERTIFICATIONS
- Microsoft Certified: Azure Solutions Architect Expert (February 2025 – February 2027)
- Microsoft Certified: Azure Administrator Associate (AZ-104) (February 2025 – February 2027)
TECHNICAL SKILLS
Cloud & Microsoft Technologies
- Microsoft Azure
- Microsoft 365
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Conditional Access
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Hybrid Identity & Authentication
- Azure Virtual Machines
- Azure Storage
- Azure Networking
Virtualization & Infrastructure
- VMware vSphere
- Hyper-V
- Windows Server
- Active Directory
- Group Policy
- Datacenter Infrastructure
- Server Deployments & Migrations
- Disaster Recovery Planning
Security Platforms
- Microsoft Defender for Endpoint
- Microsoft Defender for Office 365
- SentinelOne
- Huntress
- Webroot
Networking
- SonicWall
- Fortinet
- Cisco Meraki
- UniFi
- VPN Technologies
- Switching & Wireless Infrastructure
- Network Design & Troubleshooting
Automation & Scripting
- PowerShell
- Azure CLI
- Process Automation
- User Provisioning Automation
- Reporting Automation
- Patch Management
MSP Platforms & Tools
- ConnectWise
- NinjaRMM
- LabTech
- Datto
- Axcient
- SolarWinds MSP
- Autotask
- Continuum
PROFESSIONAL EXPERIENCE
Managed Service Provider | Systems Engineer / Cloud Solutions Engineer | September 2018 – Present
- Serve as a senior technical resource providing infrastructure, cloud, networking, security, and escalation support for a diverse portfolio of managed clients totaling more than 3,000 endpoints.
- Provide Tier III escalation support for complex infrastructure, cloud, networking, and Microsoft 365 issues.
- Design and implement Microsoft Azure solutions including cloud migrations, hybrid infrastructure integrations, and identity modernization projects.
- Lead Microsoft 365 deployment and migration initiatives including Exchange Online, Teams, SharePoint Online, Intune, and Entra ID.
- Administer and secure cloud environments utilizing Conditional Access, Multifactor Authentication, Microsoft Defender, and security best practices.
- Administer Microsoft Intune environments to manage endpoint policies, compliance, application deployment, and device security.
- Develop PowerShell and Azure CLI automation solutions to streamline administration, reporting, user provisioning, and operational support tasks.
- Design, deploy, and support VMware and Hyper-V virtualized infrastructures.
- Lead network deployment and modernization projects utilizing SonicWall, Fortinet, Cisco Meraki, and UniFi technologies.
- Perform datacenter upgrades, server migrations, infrastructure refreshes, disaster recovery planning, and lifecycle management.
- Act as Subject Matter Expert (SME) for Microsoft 365 and Azure-related initiatives.
- Maintain comprehensive technical documentation and operational standards across client environments.
- Partner directly with business stakeholders to recommend technology solutions that improve security, scalability, reliability, and operational efficiency.
Technologies: Azure, Microsoft 365, Entra ID, Intune, Conditional Access, Defender, PowerShell, Azure CLI, VMware, Hyper-V, SonicWall, Fortinet, Cisco Meraki, UniFi, SentinelOne, Huntress
Managed Service Provider | Systems Administrator | September 2016 – September 2018
- Managed day-to-day infrastructure and support operations for more than 20 client environments throughout New York and New Jersey while serving as a key technical resource within a Managed Service Provider organization.
- Delivered remote and onsite technical support across multiple client environments.
- Managed servers, workstations, networking equipment, printers, wireless infrastructure, and security appliances.
- Planned and executed infrastructure deployments, upgrades, and maintenance projects.
- Administered Windows Server environments, Active Directory, Group Policy, and backup solutions.
- Utilized SolarWinds MSP, Continuum, GoToAssist, and Autotask to manage support operations and client service delivery.
- Maintained detailed technical documentation and network inventories for managed environments.
- Developed strong client relationships through proactive support and strategic technology recommendations.
- Assisted with identifying opportunities for technology improvements and managed service expansion.
Technologies: Windows Server, Active Directory, SolarWinds MSP, Continuum, GoToAssist, Autotask, Networking Infrastructure, MSP Operations
EDUCATION
Bachelor of Science in Computer Science
